My pickup location changed to this random gas station after I originally booked my pickup at a U-Haul location that was the same location where I had a storage unit on-site for storing my stuff. My location changed without any notification to me nor did anyone reach out the day prior to my pickup. The new pickup location did not have my moving blankets and moving dollys that i reserved with my truck. My reservation was also $200 more expensive than my original price when I booked. The employee shrugged and said I would have to call U-Haul and figure out why the price changed. I never did get my moving blankets or dollys.
RYAN P
Stop N Save
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chester, VA 23836
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Customer Reviews
- 2.5 Average Customer Rating
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the person at the pickup locatrion had no clue how to get me a truck was extremely rude. Ther location had illegal gambling machines inside and was just super sketchy. I had to call customer service because the local place would not help me.
JESSE JReservations for pick up was at 7:30 AM wasn’t able to pick up truck and keys until 8:30 AM. Very inconvenient.
Gloria JI was sent to three locations the last location, which is the third, and it was inside of a gas station. The guy didn’t know how to complete the reservation instead of him telling us that he didn’t know how to do it or wasn’t trained all the way I was there for an over an hour and a half so I will not be recommending this Uhaul to anyone
TAMARA D