I had a reservation set for 4pm and once there the store clerk stated to me the manager was the only one who had access to my reservation and he’s left for the day smh so after me explaining I had a reservation set he called the store manager only for him to tell me I’d have to cancel and try paying online so I can digitally get my key so I had tried canceling and wouldn’t allow me to pay except for at the location of the uhaul so after another 30mins of me stating I would contact uhaul corporate regarding this inconvenience the store clerk again called the manager and after basically 15 more minutes of trying to understand what the manager was saying on the phone I was able to retrieve the key but I feel it was definitely a inconvenience to me being I wasn’t told the only person with access to my reservation had left for the day when I arrived at the time, I would definitely refer a friend to find another you know is for sure location or just a regular uhaul store….i was on a time limit trying to get a washer and dryer for my new place and due to me being behind the time I stated I’ll be there thinking and assuming my uhaul reservation would be a cake walk considering I did all pre-paperwork on line regarding my photo id info to cut the time down and still was inconvenienced and lost out on a unbeatable deal I had for the washer and dryer so basically I wasted money for a truck and was unable to get what I booked the truck for. On a scale from 1-10, I’d give this reservation a -1 it was definitely the worst one yet.
TERRIS L
Stop N Save
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Chester, VA 23836
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- 3.0 Average Customer Rating
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The rental location Phone number is not correct. U-Haul was unable to make telephone contact with them either. I reserved a dolly and 6 moving mats. The rental location did not have either item(s).
FRANCIS EDid not have furniture pads or dolly. They did not tell us before our arrival despite it being on our reservation. We had to call UHaul and drive across town to pick them up, which cost us time.
Kaitlin MAll fine but it took a little over 1hour to rent a trailer. I had appointment to pick up a Refrigerator that I had to reschedule and almost had to pay for an extra day. It shouldn’t take that long to rent a trailer.
RENE VOwener / operator unaware of me adding driver even though I had made the request on line through the U-Haul app The entire transaction was over the phone as owner/operator not present. Even though I had requested pads that location does not Cary them.
Ross A