All fine but it took a little over 1hour to rent a trailer. I had appointment to pick up a Refrigerator that I had to reschedule and almost had to pay for an extra day. It shouldn’t take that long to rent a trailer.
RENE V
Stop N Save
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chester, VA 23836
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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Owener / operator unaware of me adding driver even though I had made the request on line through the U-Haul app The entire transaction was over the phone as owner/operator not present. Even though I had requested pads that location does not Cary them.
Ross AThere is absolutely no signage to explain to customers that they are supposed to go inside the gas station to complete the transaction. The reservation information was poor and incomplete and unclear. It was very confusing and upsetting to be told that we had broken rules that were never explained anywhere.
Kelly WMy pickup location changed to this random gas station after I originally booked my pickup at a U-Haul location that was the same location where I had a storage unit on-site for storing my stuff. My location changed without any notification to me nor did anyone reach out the day prior to my pickup. The new pickup location did not have my moving blankets and moving dollys that i reserved with my truck. My reservation was also $200 more expensive than my original price when I booked. The employee shrugged and said I would have to call U-Haul and figure out why the price changed. I never did get my moving blankets or dollys.
RYAN Pthe person at the pickup locatrion had no clue how to get me a truck was extremely rude. Ther location had illegal gambling machines inside and was just super sketchy. I had to call customer service because the local place would not help me.
JESSE J