I didn't realize that this was at a Shell Station. I arrived at the Shell Station and asked the attendant who to talk to about my reservation. He pointed to a number on the wall. I called the number, and the person I spoke to was not nice and cheerful. They didn't introduce themselves, I told him I was picking up the U-Haul Cargo Van for my 9:30am and he asked where. Not nicely, sounds great, which location are you at miss? And then he told me go to a website to finish filling out my info. I had to stand outside to do this in negative degree weather. If I would've known there was additional information to fill out, I would've done it before my reservation. I feel like I expected to show up at U-Haul store, so the customer service experience wasn't great.
Moving Truck Rental in Chicago, IL at 24/7 On Western
Moving to or from Chicago, IL 60647? Get FREE truck rental rate quotes at 24/7 On Western.
Get FREE moving truck, pickup truck and cargo van rental quotes at 24/7 On Western
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Chicago, IL.
Cargo vans and pickup truck rentals in Chicago, IL
U-Haul cargo van rentals and pickup trucks in Chicago, IL are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Chicago, IL 60647. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
Get rid of this location. And find a spot that does counter service. Truck wasn't where that app said it should be.. app was running glitchy and kept timing out. on duty clerk was absolutely no help, told me to call customer service. Barley spoke English on top of it. Took an hour to complete my check out for my Reservation.
Great local, can easily fill up tank before checking truck back in
Hello I had a reservation to use a UHaul on Sat. My difficulty in simply picking up the vehicle resulted in me simply not using it, and luckily getting helped by a friend with a truck. I was more than an hour into attempting to get my rental before I gave up. The directions that I was given through the app were vague, following them resulted in a situation where I had to call UHaul---because there was no other way to get the key. I waited on the line, already 45 minutes into my rental time. After waiting 15 or 20 minutes, it was no longer worth the effort needed to get my vehicle. The funny thing is , all I needed was the number of the box where my key was, and the combination to the lock on it. This should have been the easiest information to transmit on an app. I can imagine a worse experience if a company was actively trying to keep me from having my service expectations met. I'm guessing whoever is reading this is not the person responsible for the debacle I went through. I'd hate to even read about it.
The truck had extensive body damage when I picked it up. It makes you hesitant to use it when there is no attendant to confirm the damage before driving it off. I will not be using this site in the future unless absolutely necessary. I also had difficult picking up the truck without an attendant and it took too much time taking all the pictures I had to take.
Incredibly poorly run. I arrived at the location and the online instructions were misleading. It was incredibly difficult to get in touch with anyone at UHaul. When I did get the code for the lock box, the key was not in it. The manager of the location had to be called and showed up 20m later. When he opened the drop box it was clear that he hadn't checked it in a while as it was full of returned keys. I will never recommend UHaul after this experience.
Have a phone number that actually gets something resolved. Whoever you call is an asshole. The attendant inside refuses to even acknowledge you just points to the phone number. Your app tells you to see the people inside when there was an issue. What a garbage service.
Horrific experience, would NEVER use the 24/7 Share service again. And most certainly would not recommend it to a friend.
The check in and out process including the need to supply two additional contacts took far too long and was problematic for contacts to be verified without warning on my end. No other rental situation takes this much time, effort, or hassle. Without warning that the pickup process would take up to half an hour, I Could not start using the vehicle until long after my reservation started. This is the complete opposite of what a contactless remote based system should be.
Very easy and covid-friendly! Thank you.
Attendant at gas station was extremely hostile and unhelpful resulting in hours of trying to contact U-haul to figure out a solution to our problem.
This should not be a drop off center at all. It is a gas station parking lot! The employees seemed to literally have no idea what was going on. It took me over an hour, 2 calls to customer service, a lot of researching online, and trying to download the app (which never worked!) to figure out how to return the vehicle and find out how to return the moving dollies and blankets. My move went smoothly otherwise but this was super confusing and caused a lot of anxiety for me.
Nobody really there to help you
this process was super tedious and i was not provided with the support i needed. i called multiple locations. employees were rude and/or unhelpful. i felt unsupported in this process. and it actually made my move more stressful.
Inconvenient location - especially due to the fact that parking is not available on premise. Other items that could be used for moving were not available. I guess this is suitable for a certain group of customers. Unfortunately I did not fall into that group. Also, the truck was a mess - loud and noisy engine, the tow thing could not be disengaged. Shocks appeared to be worn out....Very rough ride for the kind of truck.
Better tracking of keys. Lost half hour of my reservation because the keys were not in the lock box and had to wait for U-haul rep
UHaul corporate you were excellent. The franchisee who owns the 24/7 needs to read and understand U-Haul contract and rules. His mistake of telling me I could drop off my truck anywhere becuase I had a white U-Haul key chain almost cost me 3 days of rental fee penaltys. If it was not for the understanding of the U-Haul corporate customer service, then this rental would have been a disaster. Thank God one of his employees called me out of the kindness of his heart to give me a call/warning me of the pending financial mess I was heading into if I did not pick up the truck immediately. Again I am grateful to U-Haul corporate for working with me to resolve all problems and penalty feess. Thank you Corporate U-Haul. Regrards, Larry Caponigro
Self pick up was near impossible and took forever
This pickup location was a little confusing for me at first. It is a side lot of a gas station and I drove by it twice before I noticed it. There were no attendants to ask for help, which was not a problem in the end. It just made me entirely reliant on the mobile checkout process which is fairly straightforward but feels clunky and awkward when it comesto uploading pics. It was hard to get pictures of the passenger side of the truck because it was parked so close to the neighboring building.
It was hard to figure out where you should park, and if the larger truck hadn't moved when I got there I would not have been able to parallel park the truck in the spot it seemed like it should have gone.
My experience with U-Haul van rental was an absolute nightmare. I reserved a U-Haul 2 days prior for 8am to 11am. I received a call at 7pm the night before stating that the U-Haul would not be available until 9am. I arrived at the designated location 10 minutes prior and proceeded to "check-in" my reservation on the U-Haul website. The website was unable to process my check-in due to not being able to identify my location. I then called the 1800 number listed on the website. After 46 minutes of waiting on hold, they advised they were not familiar with troubleshoot issues on the website and that I would have to speak to the Shell Gas-Station attendant at the site where the U-Haul van was designated. The customer service representative then hung up with no further explanation. I spoke to the Gas-Station attendant as instructed, and he said he did not work for U-Haul nor does he have any knowledge of their services. I immediately called back, waited on hold extensively and was told that my reservation was not scheduled or available for check-in. The representative then transferred me to the scheduling department where I once again had to wait on hold for an extended period. After calling me "honey" the representative said am no able to check-in by stating "you're good" and hung up before confirming I was able to do so. I tried "checking-in" again only to see that my reservation was now only available for 1 hour and 50 minutes. I called back once again, and was told that my reservation time would be extended to 6 hours free of charge due to the challenges I had dealt with. Once i finally checked in, I was not allowed to access the vehicle until my emergency contact answered their phone to confirm who I was. This process took an additional 15-20 minutes. Finally, after accessing the U-Haul van and driving back to load it up, I received a text message stating that my reservation was still only for 1 hour and 50 minutes. I then had to call AGAIN, to complain that I was assured it was extended to 6 hours free of charge. The representative stated I would be receiving a text message and email to confirm this.....I never received either. After returning the vehicle back to the original spot 6 hours later, I proceeded to check-out , and take a photo of the dashboard as required by the check-out guidelines on the U-haul website. The camera feature did not work on the website. I called customer service, waited on extended hold and was told that the U-Haul website is having technically difficulties and to email her the photo's from my smartphone directly to her. Since this time, I've now started receiving a text message every hour today (5/7) from U-Haul confirming my reservation from yesterday 5/6??? This nightmare just will not end.
I had an incredible experience renting a van for my move at 24/7 Western. We arrived early to pick up and were able to get ahead of schedule which was great. The van was clean and very comfortable - I was so happy to learn it was equipped with a video cam for easy maneuvering. When I needed to extend my trip by a couple hours, Monica (my customer service rep) was happy to help. I've rented from Uhaul in the past and this experience changed my perspective of the company overall. Thank you for making moving a little less horrible!
Key wasn't in box and wasted some time contacting late at night for a different code for a different box and vehicle.
No one is on hand if there is a problem. I would have gone to a different location if Id known it was a gas station.
I received an email telling me "step one" was to go to one location to pick up my keys. When I got to that location, "step two" told me that both my U-Haul and the keys were at a different location. so picking up my uhaul took me almost two hours! I would not recommend this to anyone.