I was billed nine days after I delivered the truck back. I was told that the truck was returned without the correct amount of gas when I know the amount was correct. I believe someone drove the truck after being dropped off because they said the mileage was over as well. I have never had this type of problem renting a u-haul in the past. I would recommend no one to return a truck at this location EVER.
SHAWNDA L
Cais Towing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cincinnati, OH 45212
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.0 Average Customer Rating
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Absolutely terrible location. Will be filing a dispute for fraudulent charges.
Edward VThe app was difficult to get to work upon returning vehicle- after several minutes it worked on my son’s phone.
Robert RThe young lady was very friendly and helpful. Great experience.
Patricia AWas charged an extra day because no one was there to check in my trailer upon return. Gates were chained and locked during working hours. Phone went to voicemail, but full mailbox. Three calls to customer service just to get an area manager to look into it. I was still charged for 6 days even though I returned the trailer after 5. I will look for other options before using Uhaul or this location again. also, the trailer had a tire leaking. Had to fill it multiple times during use.
David S