Location was closed with no drop off box. I will never use uhaul again. Not convenient, not easy. More stress than necessary. Have people at every location to check in and drop off.Morgan M.
Postal Annex 97
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Clayton, CA 94517
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- 4.0 Average Customer Rating
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Nothing particularSudhir M.
I added blankets to my rental. When picking the truck up they said I would have to drive to different location to get them! Asked for a credit and they said they would credit it back, unfortunately I was charged for them. The truck also only had 1/2 tank of gas when picking it up. When I brought it back they said they would give me some credit back for fill it more! That didn't happen as well. It cost way more than I expected.Dustin G.
The truck was returned at 10:20am and the clerck decided to enter the returned truck at 2:50pm, incurring in an erroneous additional day. Then, I had to spend 30' on the phone with customer service since nobody picked up the phone at this location and voicemail was full.jorge C.
The employees at this location are courteous and fast, so I am not faulting them or the business and wish them well. I'm happy to see small companies like this still around. However, due to the space limitations of this location, a customer who rents a U-Haul truck has no choice but to walk down a back alley to find the truck they rented. This would not have bothered me except that an employee told me that gas is routinely stolen from U-Haul trucks in this alley, which left me feeling a bit unsafe about my surroundings, especially in light of my recent knee surgery and inability to run or defend myself. I wish I could think of a solution to prevent this risk, but I can tell this alley is used by neighboring businesses to load and unload supplies and, again, space is limited. I might recommend a guard posted in the alley, but I know this is not up to the business I used to rent a truck.Robert D.