I showed up and the location was closed with no way of me obtaining a key for the uhaul vehicle. I canceled the reservation and then contacted UHaul to get compensation for the difficulty or a free rental and the customer service rep said someone would be in contact with me. I'm still waiting. . . HorribleKatherine J.
Moving Truck Rental in Denver, CO at Monaco Tire & Auto
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Denver, CO 80224
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Outstanding experience. The van was perfect for our needs. Staff was very friendly and helpful.AL S.
Friendly. I messed up my reservation they helped fix it without any issue.Jenna M.
It's a great and very Convenient location The staff are super friendly and efficient Very Clean truck and with air conditioning Easy transaction all around I Highly recommend this locationHolly M.
I did not feel like the person working the desk was helpful at all. When we asked him questions about our rental, he had a clear attitude and did not look like he wanted to be of service. However, the truck was well-maintained and the instructions for dropping the keys off were easy enough. Also, we selected an item for pickup at this store and he forgot about our order until we went back in to remind him. Then, he had us select our item off the back wall and gave my partner attitude when he couldn't figure out which item was the one we purchased.Zachary C.
Thank you for the very energetic, upbeat, courteous, and prompt customer service. Looking forward to using the services at this location again, in the very near future. I have already recomeended this location to others.Terry A.
I actually had two uhaul rentals with you. One was a pick up truck which was clean and well maintained and that experience went very well. The other one was a 15 foot uhaul that I had scheduled and you called and switched the pick up location to 8 hours away in grand junction colorado the night before I was to drive it cross country. I quickly found another company to rent from and they took care of me. Hence, I will never rent from uhaul again, and will tell everyone I know about my experience and to use another provider.Candace S.
Outstanding customer service from Dino.Judy H.
Clean the trucks.Valerie C.
This was a very easy process. The equipment was clean and ready when promised. The team, both at time of rental and at return were very professional and helpful. I would gladly recommend Monaco Tire and Auto for your U-Haul rentals.Paul R.
Second experience with the owner. Professional, pleasant and efficient.Gary F.
Another counter person might be a step forward for urgency awareness.Lewis B.
So. When you make a reservation for a truck, then have a company representative call you about getting a different truck and extending the time frame - the person at the rental location should adhere to what that representative said. I was told I would have until 8am on May 1st by the representative. The person on location "didn't give a shit" about what they said and I had to get the truck back by 5pm.Gregory S.
Loved the truck, it was large enough to accommodate what we needed to haul yet not to big to be intimidating to drive! The service at this location was also wonderful!!Jim M.
Steve is a joy to see whenever i have to rent a van.Great people perso. And very helpful.Dawn D.
The guy in charge, the marine, was very efficient, polite, helpful, and easy to work with. He was so delightful to work with that I brought in some doughnuts to show my appreciation. I recommend this U-haul place highly.Beverly P.
Nothing. Customer service and instructions were great and clear.Sung K.
Truck inside definitely wasn't clean and had stuff in it from people previously moving. The rental and drop off process weren't really explained at check in. Overall I got what I needed but it was confusing and nothing was really explainedKayla K.
After I finished the entire self check in process, the attendant came out of the store and told me I was in the â€œwrong spotâ€. I parked next to 2 other U-Hauls and there were no instructions on where to park. He asked me if I wanted a broom to clean out the U-Haul, to which I said no I have one. He got an attitude and basically shamed me for not accepting his broom. I moved the truck to where he instructed and make extra sure to clean out what he was talking about. I go to give the key back, and he asks if the gas is good. I reply yes I have already finished the check in process. He says â€œwhoa, alright man I'm just askingâ€ as if I'm being aggressive by saying I've already done the self check in. On the way out he sarcastically tells me to â€œhave a great dayâ€. Would not recommend coming here during business hours. After hours would have been great as there is lots of space to move the truck around. Just make sure to park in the back otherwise you're in the â€œwrong spotâ€.Christopher C.
They added additional coverage that I didn't ask for and now won't call me back when I am trying to get a refund,William H.
Professional - the entire process was positive. Thank you.Heidi S.
The agent was awesome, friendly and professional. I've never rented a vehicle from I haul, I move many antiques. I will use this location in the future. I've already shared the good service I received with 4 other friends and associates. Thank you for making this task easy. Glenda MonroeGlenda M.
Excelente service and friendly gays.Edgar D.
They were so helpful and nice.Amber L.