They didn't have the furniture dolly in the back of the U-Haul when it was on my contract and I had to call uhual customer service and they where able to give me a location that I can pick one up from. But had to drive out my way to pick it up
Joy P
AM PM Convenience Store 83
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Edmonton, AB T6C2X9
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Customer Reviews
- 3.0 Average Customer Rating
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I was over charged by 30 km even after pointing out in person that mistake the final bill still had the wrong number.
Joel PThe lady at this location did not understand how mobile pick up worked. After I had already filled in the info online on my iPhone, she insisted I had to repeat the process on her phone despite my attempts at explaining I had already filled out the info. I was charged twice for the same truck rental on two different credit cards. Fortunately I called uhaul that same day and spoke to a nice lady who helped sort it out and I got the charges reversed on one of the credit cards. I also pre-booked a furniture mover for $7 and it was not in the truck and there was none available at this location.
Shelly AI have filled the gas as per the level mentioned on the document and agreed on a credit of $23 if I fill the gas correctly. I followed the procedure but I have nt received the credit. I filled the gas as per the requirement at the gas station but the gas gauge level changed after few minutes which is not my problem is a faulty gauge
Sajith VCustomer service was not great at pick up and drop off. I asked for a certain location for drop off and it was not the right location when I went to drop it off. I paid for 12 furniture blankets only got 5. I had to uninstall the dollies in the back and un freeze the back of the uhaul to get into it. No wiper or tools provided to clean off the snow on the uhaul. A quarter tank of gas in the tank on rental. On drop off the associated dis not speak english. I get called about not dropping off on time, when I dropped off early... Overall not a good uhaul experience.
Adi S