we were charged for gas when it was brought in at the 3/4 marked as noted on our paper. They said they would look into it. No response at all from them. They said they cancelled their U-haul account as it was too much trouble.
charles s
S&J Towing And Transport
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Garland, TX 75042
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Customer Reviews
- 3.0 Average Customer Rating
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Reservations were made before the date of pick-up through an online website. On the day of pick up I was told that my car trailer was not available and that I would have to pick up the truck and then drive to the trailer location. The location should have picked it up for us per the reservation details. The company name was not provided in the text message when picking up the car trailer. The location was not identifiable by the address as the 'location' was behind the front business and the unidentifiable parking pick-up area was narrow, muddy, and rocky - not customer-friendly. When securing the trailer, the employee did it incorrectly and this was thankfully caught by my husband - this was unsafe and not what you expect from UHaul and their providers. The trailer receipt was sent by text. The person who checked out the trailer said to leave it at the UHaul truck location because his contract was ending on Saturday, February 1, 2025, the same day we were returning the trailer. We returned the truck and trailer to the same location on time. We informed the person checking in the truck and trailer about the way we were told to do with the trailer and to drop it off with the truck. Later that day we were charged a - Drop off at the wrong location Fee to our credit card. We called the Uhaul helpline and are awaiting a response for a refund.
Kelly MThe worst of the worst is what happened to me today at that location. I do not recommend it to anyone, they are thieves and they have not stolen money from my account.
Javier AI can’t believe you even call this place a drop-off location. It is a partially rented area behind two other businesses. The office was closed. No one answered when I called. If it weren’t for the fact that they have cameras that went off while we were trying to park the trailer, we would have never known where to put it. Uhaul should not be sending people to this location.
ELIZABETH SThey did not answer phone calls except for once before we dropped off the trailer but not again to determine the truck drop off. Sketchy location with nobody there despite them showing as being open twice when we tried to drop off.
Alec S