Didn’t include Pads… pickup was difficult
Charles R
Weber Automotive Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Glenview, IL 60026
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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When I reserved the rental I had a 2 day rental with 199 miles. Once I picked up the truck, the miles changed to 171 on the rental agreement. I was charged for 16 additional miles when I returned the truck
Ronald KThe couple there was very nice, but making the whole Uhaul pickup automated was a pain and confusing. This was also not where I had requested to pick up, I did not appreciate the added mileage added to my move, which means Uhaul gets more of my money.
Theresa HMy pick up experience was a disaster. I had booked my reservation the night before and was on my phone from 5:30-6:30 AM trying to get the code to release the truck. The location offered no help, the UHaulk website was not working, and it took me 3 diiferent customer service people to help me get it completed. Terrible. This should be so easy
Travis WMy main complaint with U-Haul is your fuel tank policy. For customer convenience, all trucks should be rented with a full tank of fuel and returned with a full tank. This business of the tank having varying levels of fuel is a major inconvenience and unfair to customers. For example, the truck I picked up on Oct. 30 had very little gas, 17 miles to empty! So I had to stop on my way to my destination and add fuel. You offered me a fuel credit if I brought it back 1/4 full. Do you know how inconvenient it is to try to fill the tank to 1/4? You have to leave the ignition on so that the fuel gauge will be visible as it fills and then go back and forth between the fuel pump and the fuel gauge. If you miss the level you're trying to reach (easy to do), you end up paying for fuel you didn't use! Completely unfair! Every other truck or car rental company rents their vehicles with a full tank and requires you to return it with a full tank. So much more sensible and customer friendly!
Richard W