This was a location we did NOT Pick - it was a call we received the day before our pickup. Our order was made several months ahead of the move. I suggest your company work to make items online real time trucks found - this would solve your issues. People at the location are amazing and great. The Truck however not so much- we thought we would get a non smoking truck - it was obvious a smoking truck. Second we had requested blankets and extras - there was nothing at this location. Miles were added and time which was not part of the move plan, so this time the experience for us was bad. We are loyal customers now we might try another company to compare.
Jane S
Cavalier Furniture
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Granite City, IL 62040
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Customer Reviews
- 3.5 Average Customer Rating
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Nothing
DEVON PNothing already perfect
Tyler GIf the original reservation dates are changing, it should be discussed rather than rushing through the process.
MELISSA HWe rented the U-Haul on Friday and returned it on Sunday but then we were charged for two additional days also the gas was basically empty and we were told we were getting a gas credit that we did not get
NOELLE C