The owner of this location was extremely professional, communicative, also disturbed about this reservation being undercut and the fact that his inventory was essentially stolen without his knowledge until I called to question the change brought to my attention via a text message over the weekend. He was gracious enough to accommodate/forgive if you will (not charge me) for returning the trailer a couple hours later due to me having to rush and lock it down or acquire it from the Milwaukee location for fear it too would be “rented out from under me”, therefore I had to pick it up far earlier than initially wanting to starting my 24 hr clock earlier. So Thank You very much to “Hitting All The Marks Detailing”, you very much held up to your companies name. Moving forward IF I choose U-Haul in the future this company will be my preferred dealer/location for their commitment to customer service and same genuine concern regarding the SAFETY PIN issue that was purely disregarded as the “ norm” as the Milwaukee Manager had stated. Amazing! Yet so easily resolvable. U-Haul needs an overhaul if this IS the “norm” and/or attitude amongst the dealers or franchisees. Very concerning in my professional opinion.
DOUGLAS Y
Hitting All The Marks Detailing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hartford, WI 53027
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
First off, I wasn't happy that my original reservation for a car dolly at Waukesha 5 miles from my house was changed to Hartford - 50 miles from my house. With extensive U-Haul locations around the Milwaukee area, you could have found the equipment that I needed closer to home. This location was a bit hard to figure out. There is a U-Haul feather flag on the street, but finding where to find the office is difficult. The service was fine once I worked through the puzzle of where to find the attendant.
Bernard OExperience was great !
Collin ATried to give us a trailer with the bands showing on a tire. Did provide a replacement but it was enclosed which made it harder to use for this job.
LINDA SNothing everything was great and friendly great job
Bruce P