Problem was with uhaulHOYT I.
Moving Truck Rental in Irondale, AL at Grants Mill
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Irondale, AL 35210
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
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I arrived at 8:45 AM for my 9:00 "contact free" pickup. When using the app to pick it up, it kept telling me I had to wait till the location opened at 12:00:00am (midnight). They are open 24 hrs... After going inside, the lady couldn't connect to the internet, then had trouble finding the order and finally (30 minutes later) she handed me the key. After arriving home, I found she had somehow changed my 3 day order to a 2 day. I then called Uhaul and waited an hour on hold. After 45 minutes, I tried the chat and had someone connect 15 minutes later. They added the day, but that was a full wasted hour of loading time.James M.
Delivery of the truck wast like they said there were not an inspection of the egiopment at the time to pick up the truck ..just deliver the key and go.Gerardo H.
I received top notch service. I will certainly use this location in the future. The young lady that help me was very nice with a nice ðŸ˜Š.James R.
Drop off was a disaster. UHaul said it's 24/7 with a key drop. Turns out they close at 10pm and no key drop. The lady came and chewed me out for showing up right at closing time. I tried to rush through drop off and the stupid UHaul website wouldn't work. Horrible stressful experience that would have been prevented if UHaul didn't lie about the hours and lack of a key drop.CARRIE M.
There should be a sign indicating where to drop off the key.VICTORIA C.
The check out process was terrible. I was told I had to do it online myself. No internet connection made it impossible to do so. After45 minutes I finally begged them to make it happen. Supppsedly I would be charged $20 extra if they had to do it. I rent 10-15 trucks every year for the last twenty. Never ran into this before.Chuck R.
This was the third location I was sent to pick up my truck. The prior two gave my vehicle away and left me without a moving vehicle. I was NOT happy with my overall U Haul experience.Jonathan G.
The 24/7 was setup incorrectly so it could not be used. I had requested a dolly and the dolly was not with the truck. The store owner sent me to another location and told me that they would have a dolly for me. The second location was another 15 minutes further away, after arriving they were not expecting me at all and not aware of the situation. They had a dolly but it had to be returned back to the store. I was moving several states away and this was not possible. I ended up having to purchase a dolly from a local store for a single use. Also the fuel level reported was incorrect. This caused me some extra difficulty at drop off because the fuel level in the contract did not match the fuel level of the truck. Thankfully I had taken a picture of the fuel at pickup and was able to prove my case. The owner also told me that any damage to the truck would be noted with sticker. This was not the case either, no damage had been marked on the truck and there was damage present. This was a terrible experience and has made me not want to use uhaul in the future. I would never recommend this location to anyone.Mason P.
They made it easy when I was already feeling stressed.Angie Lea S.
over 2 weeks ago I reserved my truck at a UHaul Store location near Hoover , 22 miles away and next to my house. The day before I am to move I get an email saying to pickup in Irondale 22 miles away. This is absolute insanity. What do you think?Caius H.
App worked great!Benjamin M.
Equipment was not available on time and it was not cleaned per Covid 19 statement on UHaul . Terrible experience... worst UHaul pickup ever.MICHAEL O.