I drove the truck only 7 miles. But to match the fuel back, I spend $6.72 which is for 2 gallons. This truck is not even giving mileage 10 per gallon. It's really worst and addition expense for the customers.Ravichandran S.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Irving, TX 75063
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- 2.5 Average Customer Rating
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I did not opt for insurance but it was added at the final billPooja G.
Representative was not able to get to mark very rudeSunnish reddy B.
First and foremost, the condition of the truck was not up to the standard I expected from U-Haul. The most significant concerns I had were related to the vehicle's braking system, acceleration, and steering control. Here is a breakdown of my observations: Braking System: The brakes on the truck did not perform as expected. They felt spongy and unresponsive, which made driving the vehicle in traffic a safety concern. Acceleration: The truck's acceleration was inconsistent and sluggish. It struggled to gain speed quickly, which was particularly problematic when merging onto highways and navigating uphill terrain. Steering Control: I noticed that the steering control was loose and somewhat unresponsive, especially when making sharp turns. This made the vehicle difficult to maneuver safely. Overall, these issues significantly impacted my rental experience and raised safety concerns during my journey. I want to emphasize that I have rented from U-Haul on several occasions in the past, and this experience was not in line with the quality of service and equipment I have come to expect from your company. If there are any measures you can take to compensate for the inconvenience and safety concerns I experienced during this rental, please let me know.Samuthirakani R.
It was at a liquor store. Seems to promote drinking while driving your uhaul truckMary T.