They didn’t have anything other than the truck, it took an hour for me to go to another location to get the other equipment I rented. I signed up for contactless key pick up and I ended up having to wait an hour till the business opened to get my keys for the vehicle cause they didn’t have a piece of equipment I ordered. Major delay to my moving process. Customer support couldn’t help me, and I still had to wait for the business to open. Yall need to add an option to remove equipment from the app if it’s not available so you can still grab keys in contactless key pick up. My problem is not the location but the app and system.
Sian R
Longhorn Collision & Dent
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Killeen, TX 76542
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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We were not given the equipment we rented to move and were still charged for it
Noel BI only picked up the 5 x 8 trailer from here, they didn’t take the time to properly equip the trailer to the U-Haul, and when we got further down along the road, the trailer was swerving and bouncing due to not being connected to the hitch properlyand almost caused a serious accident if it wasn’t for the chains that were holding it. Horrible customer service scary
Mia WNothing that I can think about.
ALBERT GWhen I went to drop off all the truck the two trucks and the vehicle pull behind they acted like I was wasting their time aggressive the guy locked the door kept on locking the door said someone else is doing it in the back and the guy wanted to let me know that he owns the whole property and they acted like very rude to me until I took my sister up there which is ridiculous I don't do Prejudice I don't like it and I have a mixed family I'm white my sister is Puerto Rican what skin color should it matter but his attitude changed because my sister's skin color but the guy in front yeah he opened the door and locked it real fast it was weird I couldn't even like tell me go take pictures I started running back to take pictures and a dog is on a chain the dog's going after me and he said don't come back I can't believe I've never seen any anything like this I don't know what to say I am like beside myself California is gouging me and down here they don't want anything I don't know what to say I'm very disappointed
Stephanie S