Have someone there able to process check ins. I was not late dropping off my vehicle and someone should have been there Sunday, the day it was supposed to be dropped off to know that.Kaitlin B.
Moving Truck Rental in Lancaster, PA at Gas Plus Plus
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Lancaster, PA 17601
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Nothing. I had a great experience with my rental. Agent was extremely friendly. Clean truck and easy drop off.ROBERT F.
Everything was great and went smoothly, thank you!Gregory C.
I arrived at 7:50am for a 8am pick up. I was told we couldn't get started with the process because "It wasn't 8am yet." I had to stand there for 10 minutes until it was 8am on the dot. Then I was told that there was no credit card on file. I RESERVED IT ONLINE WITH MY CREDIT CARD. Then, I tried using a business card for the company I was moving items for and they wouldn't use it. This place is beyond terrible.Nicholas F.
Owner was very accommodating when I needed help. Great service!Kristina W.
Nothing. All went well.Robert F.
Very nice attendant. Patient and helpful..I was stressed..So that was really needed..Many ThanksðŸ˜ŠCOLETTE B.
The online check-in was not working when I try to use it, but the person at the location was more than happy to help me, which I appreciate it because it was time sensitive.Daneen S.
Customer service was extremely poor. Very unhelpful and I would never go there again. Also the man said my receipt would be emailed to me from uhaul and it wasn't so I don't even know how much I was charged. Wouldn't reccomend to anyone.Julie M.
All went as planned. Easy to pick up and drop off cargo van.Brent I.
Better signage where to park the truck. I wasn't sure whereNikita H.
It was the only truck available.Kenneth C.
We got over charged. When we were asked about how many miles we would use we stated 30 to be on the safe side so it estimated $80.00. When we returned the uhaul and calculated the totaled spent miles we only Used 16 and charged $75.00 when we should have not been charged that much.Sergio R.
The place was fine. Overall uhaul sucks ass and we will never ever use them again or recommend you. The day we were supposed to get the truck we were told we couldn't get it. We were moving the next morning. We kept hearing excuses as to why we can't get a truck. Insane. When you reserve a truck we should be able to get it!! If someone doesn't bring it back you should have extras for the ones who reserved it plain and single or figure something else out for people. We were beyond stressed already and you all made it 100 times worse. I will be calling as I think we should get our money back or half back with what we had to put up with. My husband had to drive two hours away for you to tell him there's no truck. Unbelievable!!!!Robert H.
My appointment for pickup was 6pm on 7/31. When I arrived, the agent could not log in to Uhaul website. I was forced to wait until the next morning to get the vehicle.Samuel C.
The info provided on the website is misleading in terms of the LCR Best Rate Guarantee. The rate that was calculated for me on the site was much lower than the rate I was told when I arrived for pick up. This is incredibly frustrating because I paid more than double what I was expecting to going in. This was way out of my price range, but I had no choice but to pay. Extremely disappointed by U-Haul and will not be renting with you again.Grace B.
Great experience. Smooth and quick transaction. Will repeat...Jose C.
Very helpful, patient, friendly!carol G.
Overall great experience - no improvements necessarymARCIA I.
The original pickup location did not have the truck as scheduled. I had to go to a different location to get the truck. This was after receiving calls and texts that the truck was ready for pickup at that location. Not happy about that miscommunication.DAVID W.
Rates differed (more) from internet posted rate.michael M.
The drop off process with smooth and fast.JOEL W.
So the whole gas tank thing is a vexation. It's like it's a game trying to match that inaccurate gauge. I have a solution: Deliver the truck with a full tank and expect it to be returned with a full tank. Simple.Joseph I.
Outline the guidelines better and reimburse for equipment not used.Aicia A.