The trailer was dropped off after hours so I didn't interface with anyone.ROBIN H.
Moving Truck Rental in Loveland, CO at Freedom Storage LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Loveland, CO 80537
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Trailer parked in mud puddle.Scott M.
Storage lot was a little rough, but not bad. Chris was phenomenal. A pleasure to deal with.Scott R.
Drop off location was muddy, but otherwise drop off went smoothly.Kimberly G.
Staff may not have been aware that my trailing unit was coming to their location but responded quickly and professionally. The drop was re-arranged through reservations.STEPHEN C.
I will never use Uhaul again. Every bit of actually dealing with uhaul (not the pickup locations themselves) was absolutely miserableJOE M.
I had placed my reservation over a month ahead of time, and the week of my move, was told I would need to pick up my 26' truck at a location 30 min away. Then the day before my move, that location changed once again, plus I was told that the time i could pick up got pushed out by 90 minutes. When i picked up my truck I was told that there were no furniture dolleys, which was part of my reservation. This was a BIG inconvenience. When i asked the Uhaul person if they could call another location, to see if they had any, she stated she didn't know their number. No customer service skills at all. I had completed an online check in and prepaid, but when i arrived at the Loveland, CO location, the Uhaul person, went into her computer to go thru my order, asked where I was dropping off the Uhaul truck, which I had already completed this info in my online check in. I did the online check in as I had received 2 text messages the week of my move that Uhaul HIGHLY recommended to do this due to COVID restrictions. Anyway, now I was being told I owed $70 more dollars compared to what my online reservation online check in stated..this is also after she removed $10 rental fee for the furniture dolley they didn't have at that site. After about 10 minutes she figured out on how to remove the $70, but the entire check out took over 20 minutes which should have been a 5 minute visit. Unpleasant experience overall. I have used Uhaul a couple times before and I have never had these issues. Not sure if I will use them again.Lisa C.
Honestly the service was great.Neal B.
The trucks need to be cleaned more oftenGary C.
I had to go to a different U-Haul for a dolly which was inconvenient.ERIK O.
Nothing really. Everything was good.DOREEN M.
Did not know there would be a cleaning charge. We made sure the back was clean so not sure what the charge was for.Eric B.
Great friendly service from your agent Kim at Freedom Storage and U-haul. Thanks so much.Mark O.
Just a heads up, the passenger side head light it out.James L.
I reserved a 26ft truck two months in advance and 2 days prior to picking it up was told you have no 26ft trucks!! So was offered 2- 15ft trucks I had no choice but to take them as I was moving in two day's. So I had to find another driver and pay twice as much in fuel. Very disappointing and I believe I should be credited for the second fuel cost.Stephen P.
Kim was wonderful!! Will use this location again!!Katherine G.
We were told to be there at 4:15. My husband did not leave until 5:45. That is a ridiculous wait time. Especially when they close at 4:30.Jessica B.
These people are awesome very nice and helpfulJOSHUA D.
Best U-Haul experience I have ever had. This is the place to rent from!Thomas G.
Good location. Friendly staff easy to work with! Would use them again for sure!Constance T.
With the exception of too many people being scheduled for the same pick up time everything else was amazingSean W.
Was accused of scratching the top of the truck. Which we did nothing of the sort..Branden I.
Location was closed when we arrived to drop off the truck. Took pictures and left key on drop box.Stacy W.
Self check in and out was easy to follow!Rebecca L.
Thank you to Kim and the gentleman I spoke to before her, too. Kim was super professional and had a lovely disposition.Cole H.