The pick-up procedure through the app was OBNOXIOUS and gave us the run-around asking for passports and such. Who has their passport on them to pick up a truck? We ended up having to go in and talk to the guy in person, who was very helpful and worked out it for us. But that was NOT a simple, easy, contact-less pickup.Eila W.
Moving Truck Rental in Lovettsville, VA at Westend Motors
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Lovettsville, VA 20180
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Kayla was very helpful and efficient. The online return system was super easy. I will definitely be back!Peter H.
Kayla at Wheeler Westend Motors was excellent at assisting me with all the paperwork in securing a Uhaul to rent.GREG L.
The keys were in the lockbox and anyone could have taken the keys. Someone could have stolen the truck. The back of the truck was dirty/not swept. There were furniture pads that were not folded. Also I did not need furniture pads. This is the only location in the area so I would have to recommend it.William S.
The trucks need a USB outletAlex C.
Van had sand in it and empty cups and gatorade bottles. Also I did not get use of a dolly that I had paid for. Person at counter was oblivious to this and it was not available. Had to call to get a refund- not sure if this was processed yet= hasn't shown up on my credit card. The Van was great- only 6000 miles so pretty new and did have a full tank of gas which is how I returned it. Overall not a bad experience. Also my pick up location was changed and no text was sent to me or email. I happen to call evening before and found out by accident thankfully.Marta A.
Truck was not clean it was dirty and had plastic cups and face mask left inside.Jeanne A.
Have packing material and blankets available. Check out procedure was terrible and painful.Stephen B.
Was required to relocate the pick up location twice since the other locations refused us service during business hours during a very important move we were making. When we finally got to our truck, it was filled with DIRTY LAUNDRY, TRASH, USED FURNITURE PADS, and COVID-19. I will never use Uhaul again! Shame on this company.Connor D.
There was no drop box for the key, even though the sign on the door indicated that there was mobile-only pick up and drop off. How are you supposed to drop it off if there is no drop box???PAUL LEONARD P.
The people at the pick up location were 100% useless. They told me to download the UHaul app and follow the instructions. The U-Haul app did not list the Lovettsville Va location so I was unable to use the app. I was then instructed to call Bradley, who was so rude and barking instructions on how to check out. I will never use this location again! And I'll tell 10 friends to stay away from this worthless business.Hugh V.
Was a drop off spot. Had to leave the key with the store next door.Helen S.
I went to this location and made the reservation. U-Haul national then tried to give it to a location 18 miles from my house. I went back to this location and Debra straightened it out. This location is great. U-Haul website is not.chris C.
Very nice folks. Great experience.Scott G.
They did not have the pads we requested. We had to pick up and return pads in a different location.James D.
The whole process was very easy I even had a problem and they worked out really quick everything's great I've always had excellent service with you allJANNI B.
Very easy rental, great to work with and helpful!Cathy L.
Don't advertise yes. It's my little secret and they're never busy : )matt M.
The truck was dirty in the cab and had severe scratches all over and visible amounts of significant rust on the bumper. Additionally I reserved 2 regular dolled and a furniture dolly. They were not on the truck. I had reserved only a limited time with moving help and not having the dollies added a significant amount of time to complete my move. In order to effectively use the limited help I had, I had to move my furniture first and then go back for the boxes alone. Another problem is I reserved my truck with a preferred pickup in Leesburg as the uhaul store was open. Instead you sent me to a closed store in lovetsville. I had to check out the truck with 1 bar of reception which takes forever to upload and download photographs. Also my phone couldn't open the previous photos of the truck in landscape mode so I was stuck with thumbnail size pics of a 26 foot truck to check for previously acknowledged damage. Overall in my long history using uhaul, this has been my worst experience in the past 20 years and I will be renting a Penske next time even if it cost more to save me the headaches.Lisa Z.
You can improve your digital service. Luckily, I was able to work with a person to get my truck. Your online service just kept me in an endless loop.jon H.
No comments at this time .William H.
Again the online check in/out is confusing. There was no drop box as the app suggested and I called (since it was closed) to only find out that gas station next door is where to drop the key.Richard M.
The lock box was left open. I couldn't drop off my key at the box. I ended up having to give the key to the gas station attendant since there was no secure place to leave it.Ginger V.
Absolutely nothing to add except how great they werejasmine O.
We had some questions about how to work the side mirrors, and it would have been nice if the staff had been trained, but she said they get different trucks all the time and she referred me to the help desk. I decided they were situated ok, and went on with my journey.JANINE T.