Had a terrible interaction with your representative over the phone, Jasmine. I was specifically told when I picked up the truck that if no one was available I could call the after hours check in phone number to avoid being charged a manual check in fee. Jasmine inferred that I was LYING and tried to charge me anyway, she clearly did not know what she was talking about and was imposing additional charges and being all around difficult. When I challenged her she lost control and HUNG UP on me. This is absolutely unacceptable. I filmed the check out process and the truck, I cleaned and filled up the tank before dropping it off, I recorded our AWFUL phone conversation, and I filmed the check in process. If there are any discrepancies I will be happy to dispute, and if you would like to listen to the phone call I had with Jasmine do not hesitate to reach out to me. I WILL IN THE FUTURE DO EVERYTHING I CAN TO MAKE SURE I AVOID UHAUL AT ALL COSTS.
ANDREW J
NW Furniture
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lynnwood, WA 98037
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Customer Reviews
- 3.0 Average Customer Rating
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Dollys and blankets weren't in the truck, and nobody was at the facility to help, so after calling customer service I had to drive a couple miles to get what I had reserved. This took added time in the already busy packing day. There was no consideration offered from uhaul other than additional miles added to allow me to pick up what should have been provided originally.
HAL STruck was not staged at location as described in reservation confirmation received the night before pickup. Had to make 2 calls to find a truck a mere 1.5 miles away. And neither location was close to requested location so mileage was increased due to different location.
Kyle RThe first truck I got the engine did not turn over and there were someone’s personal belongings in the front seat.
Marissa EWhen someone has movers you should set them up at a location that opens before 10. I got the paperwork done the night before but it was incorrect so the movers had wait a whole hour because we were late and getting back to the house.
KATHRYN R