U-Haul messed up my reservations and I received a call from this location. They did not greet me, did not identify themselves, and simply told me I was late to return my truck in a very rude manner. I assumed this was for U-Haul and told him I specifically asked for the U-Haul for a few days. They did not try to understand the situation or try to resolve the issue and continued to tell me I’m late. I again explained the situation that my reservations were completed wrong initially and this may be the issue again. They did not acknowledge me or say anything and just hung up on me. Absolutely unprofessional.
Chevana V
Park Street Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Madison, WI 53713
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The guy working offered no greeting, I wasn't sure if I was even in the right door because it's a multi unit facility. He mumbled and have huffs of attitude, like I was not only inconveniencing him, I should know the process of pickup, without him telling me or guilding me. If he is an employee, he should be fired. If he's the owner of the facility, holding a Uhaul dealer's franchise, it should be revoked. A Corporate uhaul store would never operate this way.
CLINT WIs good
HUGO GGreat place to rent from. Customer service was great
Ann SI made a reservation for 8:30 am at other location but was told they didn't have the size truck we wanted. So, I was transferred to Park Street. Unfortunately, that location doesn't open until 9 am. No one informed me of this.
Susan P