It was very unclear where to pick up, where to return, and when to return. When asked I was given differing answers based on where I called. I was then charged forty dollars for a late fee instead of 30. I also was not given my free thirty miles like we were told. Overall communication from U-Haul to me as well as consistency between who I talk to lacked and should have been better.
Hailey D
Park Street Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Madison, WI 53713
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Always excellent service at this location. We will continue to rent here as long as my son lives in Madison. Thank you.
JAMES SCustomer service definitely lacking!! Customer ahead of me received the same treatment as I did. I was treated dismissively, and when asking a question as well as when having trouble opening the side door on the van(which he tried twice before it opened)made me feel as if I was annoying him. Isn't this his job? This employee needs some serious re-training or moved to a different position where he has no customer interactions!!
DEBORAH KGreat service!
PAUL CUniversity leases run 8/15-8/15. Weekend staffing in Madison should be adjusted from 8/7-8/17 annually as a result.
DAVID B