We needed a U-haul in a pinch because another location did not ensure our U-Haul we set aside was returned on time nor did they provide a back up. This location had something we could work and we didn’t give them time to clean out the back which is on us.
Lauren S
Station de Service Boisvert
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mansfield, QC J0X1R0
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Customer Reviews
- 4.0 Average Customer Rating
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Truck had not been driven in awhile, as I needed to spend a bit of time clearing ice and snow off the front windshield. Window Washer Fluid did not worked until Tuesday (I added a jug to top it up). Weather was extremely cold, so I assume to line was frozen. Back Brake Lights were intermittent ... maybe due to cold as well. There was a indicator light that was on, that nobody know what it meant. The guys at 265 Rue Principale were helpful and friendly ... as much as they could.
MARK ZNothing
Tom SI ordered the truck on May 21st at 5:37pm online. The day before pick up I was notified that there were no available trucks at my requested location. This location was 1.5 hours away from the location I requested. This meant I would have to make a 3hour drive the day that I had planned on packing. They were not expecting me as the person who checks the reservations had already checked for the day and had left. This delayed my pick up. I am not complaining about the service received from this location as the situation was not their fault. They couldn't believe that we drove all that way to get a truck. Had we been told in advance we would have been able to choose another convenient location. We had driven 6 hrs from St Catharines the evening before to get to Ottawa. We could have picked up a truck anywhere along that route on Thursday evening and it would not have inconvenienced us. My complaint is with your scheduling system. Contacting clients well in advance to arrange alternate pick up locations would have solved this problem for both uhaul and myself, the customer.
Janet VI had to drive an hour out of my way to pick up this truck because even though I reserved the truck online at the original location I got a call the day before saying they didn’t have the truck. U-Haul offered me $50 off which is not worth three hours of my time out of my packing day to go and pick up a truck. U-Haul really needs to make sure that when you reserve a vehicle is actually at the location you reserve it at.
Alexis F