I reserved my UHaul over 1 week in advance to moving. We had a very busy day planned and we're on a strict schedule. I filled out my whole check in, just for the keys to not be in the lock box. after calling customer service, I had been redirected 15 minutes AWAY from my house, to this location. This added extra mileage to my service that I did NOT intend for. The whole experience was a mess and I am extremely disappointed.JACOBMICHAEL E.
Moving Truck Rental in Menands, NY at U-Haul Moving & Storage of Menands
Menands, NY 12204
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
One-Way and In-Town Local Rentals in Menands, NY 12204
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Christian was absolutely amazing. He was helpful and explored all of my options with me, including alternate locations when we didn't think we'd have a truck. Steve was kind, personable, and knowledgeable when I called to say my movers hadn't shown up.KRISTINAM H.
I needed help from the roadside service which I paid for according to my contract and they put me on hold for over 2hrs. I had to call a toll service which assisted me in speaking with a person and assisting me within an hour. THUMBS DOWN FOR UHAUL ROADSIDE ASSISTANCE!ROWENA H.
No issuesKazem A.
Great service very professionalPAULCURTIS V.
Steve is crooked.. Allows others in units they have no authorization to be in and then wanna charge me for uhaul ialready paid for..ALECYAD G.
Kevin is great. He took care of me in rapid order. Nice man.STEVENELLIOTT S.
The guy who help me yesterday 4/15 1pm his a good person good handling customer service, the customer was an asshole to him but he still remain calm and cool very good employee he deserve a raiseMELANIEGONZALES P.
The person who checked me in was great and very helpful. The location is convenient. The uhaul was NOT clean. There was ketchup on the dashboard behind the steering wheel, dog hair throughout the cab, the cup holders were full of gunk, and the windows had foot prints all over them. I had to clean the uhaul interior before I could use it. The electronic return was glitching when I went to return the truck after hours. I called uhaul for assistance but ended up on hold over 30mins. Being that I was a young girl alone, at night, in a warehouse area, I think there should be a quicker or safer way to return a vehicle after hours.ALYSSAL M.
I have not recently rented from youMICHAELLOUIS N.
Truck we were given had problems previously. Mechanic came out and it was resolved. Excellent customer service just equipment malfunction of back door.AMBERC L.
A shorter virtual check in process. Perhaps be able to check in with contacts ahead of time.Alex-Marie B.
Kev, Chris, and Steven always take good care of me not a problem so far rent trucks often not a problem down there any of the times they do goodfrank C.
Helpful & courteous customer service; reasonable pricingjoanne J.
Customer service was very rude and refused to extend my rental so unprofessional and really bad experienceIbrahim E.
Great staff at Menands, very professional and courteous. I would rent again from Menands anytime.FRANKJ S.
My service rep Steven Shemelia was very helpful, the check out process was fast and easy. He was very courteous, friendly and went above the call of duty to allow me to pick up my ez pass that I forgot after closing hours. Thanks Steven.Godwin F.
Manager was great in resolving a problem I had!KELLYANN A.
Chris provided amazing service. 10/10 would highly recommend this location.Jared B.
There was a mistake on the contract that resulted in an extra charge. The charge was quickly refunded. Thanks U Haul.TOBIN D.
Great and fast customer service.Nicholas S.
The app was just a bit confusing to use especially for the return. I was unsure what the rental contract was because this wasn't mentioned in the app but stickers for its return were all over the key drop. I didn't like the fact that the 10 foot truck didn't come with a lock, it should be plastered all over the adds that it does not. It didn't make sense to me that cheaper alternatives came with locks and this truck did not.Ryan G.
Everything was great.Robert L.
The location was dark, with no internal lights turned on when i went for pick-up and at drop-off. The agent working there tended to mumble and was difficult to understand without asking again. He tended to point and was not specific in his instructions. Essentially, I felt like I was annoying him by being there.RAYMONDS M.