I pre-ordered dollies and furniture pads that I was counting on for moving. Nothing was provided. When speaking to a representative at this location, I was told they don’t ever supply these. I don’t know why I was able to select these supplies online when they weren’t going to be provided. I was relying on dollies and furniture pads to coordinate my move. Some of my furniture was scratched and damaged as a result of not having the furniture pads. I had a freight elevator reserved at my condo so I didn’t have time to make other arrangements. Really awful experience and service. Calling Uhaul to remove these from the reservation so I am not billed for it was also a brutal task. I was on hold for 30 minutes and bounced around between Reservations and Customer Service. I finally got through to someone that left a note on the file to not charge me for this - but I still don’t trust that I won’t be. I recommend not offering extra moving supplies if your locations are not able to deliver on them. This was a major problem for me and my moving day.
Andre N
Supreme Talent IQ
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Mississauga, ON L4W4J4
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- 3.5 Average Customer Rating
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Great service for a virtual contactless…respectful customer service.
Akram EStraight forward with self serve.
Matthew B1) the mileage to start was not correct, When i fixed it it said you cannot correct. then when we take pictures from your app the mileage was moving so you cannot see accurate milage, i went 156 km and came back 156 m with 20 km inside Mississauga. Why are we doing miles when in canada. When i came back it was showing the starting mileage more than the return so i fudged it I Paid $550 which is too much for a 2 day rental and $165 in gas. $700 fro 2 days is absolutely too much The vehicle was very noisy. I would have paid on similar truck new one from Enterprise rent a van at $90 per day and gas would have been $100 only. Absolutely cannot take picture of mileage from your app. why cant we upload our own pictures.
Reggie Mstraight forward
ERICSON O