It took me over an hour to check out the truck that I had booked the night before. I booked it for 10am. I didn't drive away with the truck until 11am. The hours listed for the location say 10am start on the door to the place. And uhaul let's you book for 10am. But, according to the business owner that shares space with the uhaul side of things, the uhaul owner doesn't start until his day until 11. Eventually at 11, he called my phone and gave me a code to open the lockbox for the keys. Why couldn't somebody have done that an hour before? Also, I ordered furniture pads and a dolly and paid for both. Neither were in the truck. When I called uhaul I was told there was an option that when I was putting the truck back and going through the check out process on the app that I could state that the items were not in the truck and not be charged. This wasn't true. There was absolutely no spot for that. And I was charged for items that I wasn't given. The truck is well maintained, the air works, and I was able to get my work done. But, automation, lack of a personal touch, and a hands off approach from the owner of this location makes this particular truck rental experience frustrating.
Michael L
Flex Auto Rentals LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Philadelphia, PA 19116
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Customer Reviews
- 4.0 Average Customer Rating
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alexander cBest uhaul location !
alexander cDid not go over anything with me
Dawn NThe location was difficult to find and the phone mailbox was full. The phone maipshould be emptied frequently
Patricia R