I dropped the UHaul at this location on Monday June 5. The woman behind the counter took the keys and told me that all was good. Unfortunately, I did not receive any paperwork. Three days later I received a call from UHaul asking when I was going to return the truck. And today I received a bill for 3 extra days of use - this is a scam and I am will never recommend UHaul to anyone.Laura S.
Moving Truck Rental in Philadelphia, PA at Wow Food Market
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Philadelphia, PA 19145
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 2.0 Average Customer Rating
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The store owners were unaware as to me having a code for the lock box for me to get my truck there were several authentication I had to complete once I was there I needed a reference then the key for my truck was inside the drop off lock box worst experienceRenale S.
The guy was very rude an have a very smart mouth with people who have purchased the vehicle he will ignore his door until he feels that he wants to get up and open the door he just needs to work on his hospitality!!!!andre H.
The van was less than half full. I checked in and paid via my app on line but still had to give my license. The owner was nice and friendly however.Burnes Timothy B.
Drop off location was the parking area of a convenience store....DAVIDALEXANDER K.
I was told three different locations, had to go to the middle of the city to pick this up and it was on such a narrow street that I hit a car! It caused a day delay in departing, which cost me more money. Moreover, two tires blew on the first day of driving! WILL NEVER USE UHAUL AGAIN.april A.
Make sure your vehicles are maintained during a pandemic. Make sure your equipment such as furniture dollies are available if pre reserved online. Don't let customers clean your trucks in your own facilities. Don't make your guests wait 2 weeks after rental to finalize a contract after a bad experience.Roman T.
Absolutely atrocious pickup location. Needles on the ground around the truck. Loud music blasting inside when trying to communicate with the person behind the desk, and wasn't in a good neighborhood. I will absolutely never recommend anyone pickup a trunk from that location ever again. To top things off, I was charged for a hand truck that I was never supplied. U-Haul also told me that pickup through the dashboard online was not available at this location, even though that is the only way to pick up the truck at this location. This caused me approx 45 min of delays before we actually were able to leave the pickup location.Ryan D.
Worst experience I ever hadRicardo J.
Just make it more clear that it's a convenience store. Other than that, we were incredibly happy with the truck and the person who rented from us.Katherine M.
Nobody came to inspect our vehicle or help us with checkout. The staff inside the food mart barely even knew that one guy was running a uhaul rental location out of the store. I had to call uhaul 5 times to tell them my order was still active after I returned the truck and each time I was told someone would call me back and no one ever did.Madeleine H.
Sketchy locationRaanan M.
The service at Wow Market was top notch. Unfortunately my van rental was dropped off without the dolly and furniture pads I reserved. Because of this, I had to call and then drive to the Uhual location at 2990 South 20th Street. The man at the front desk refused to provide the items I reserved or a refund for the items. The very nice man at the Wow Market had to call the S. 20th Street location twice in order for the person at the front desk to provide the items that were supposed to be delivered with my van rental. I recommend the Wow Market location, but cannot recommend the 20th Street location.Brandee M.
Some of our supplies that we ordered were not in the truckWilliam W.
Great customer service and a very smooth transaction. I will utilize this site again and recommend a friendOtis W.
Better communication renting the truck and returning the truckOrlethia H.
Whoever took the keys never checked on my account that I dropped them off at the time I left them. I had to call customer service.Julianna D.
Wiper blades were extremely worn making highway and interstate driving very dangerous. In my opinion driving safety items like bad this matter more to a renter than a swept cargo box (which seems to be U-haul's primary focus). Other than worn wiper blades, the truck was fine.Thomas F.