This was a horrible experience from beginning to end. I called the night before to confirm- Doug acted surprised but said it’s fine. I asked him if he needed to look it up- he said no it was fine. I go to pick it up the next day and no one was there. Call Doug- he forgot. Said he would send his son- when I asked how long- “IDk, about 30 minutes” Annoyed, I said okay- his response was that it was the best he could do or I could go someplace else. About 30 minutes later, his son shows up and gives my husband the key. Didn’t ask for ID, no signatures- nothing. The next day ( as we are driving to RETURN the uhaul after having for over 24 hours- uhaul calls and asks if we would like reschedule a pick up, since we didn’t show up to get it! Mind blown!! I explained the situation. She was extremely embarrassed and said that we probably wouldn’t be charged. Today- my account is debited $285!?! Uhaul: I would like a refund. Or at least a major discount. What a stressful situation!
Annie M
Southwest Iowa Mobile Truck And Repair Trailer
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Red Oak, IA 51566
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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As a last resort
STEVEN LWas supposed to pick up at 10 am, finally picked up at 12:30. Owner said he never received a notification from office that there was a pick up that day.
Larry OOutstanding Supporting service!!!
FRED WCustomer service was very helpful and friendly.
Jason S