My review is related to the overall experience. I selected counter service for pickup, and was sent to a location with no counter service. So I had to spend 25 min doing an unfamiliar process to figure out how to pickup my truck, take pics, etc. Plus, I wanted the closest drop off location to my destination, Twain Harte, CA, and was instead booked to drop off in Angels Camp, 30 miles away. There were several UHaul locations that were closer. But with no counter service, there was no one to ask about changing drop off locations, (the phone customer service told me to speak to a rep at pickup- no reps there)
Michelle C
Shasta Auto Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Redwood City, CA 94063
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Customer Reviews
- 2.0 Average Customer Rating
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Person I was in contact with never showed up to give me keys. Also the truck was supposed to have furniture pads but it did not. All of these hassles delayed me by over 1 hour
asif bMy rental went well
Gary HThe location was terrible. Scratchy place unsafe. Communication was terrible their work phones were turned off at 7:00 am at the time of pick up. Internet wasn’t working in that area. Couldn’t sign in to pick up the truck. Clerks at main office very rude.
Claudia PThe representative that interacted with at the Shasta Auto Repair location was urinating with the door open upon my arrival. He did not know how to work the uhaul check -in process on his phone when i arrived so i for the majority of the process did everything myself on his phone. As he got closer to me i also realized he was intoxicated smelling of alcohol.
Dillon T