The outlet was first class. But U-Haul themselves stink!!! 1. We book a truck on-line with U-Haul. Outlet stops been a dealer, and we are never notified. We rebook with another Pembroke dealer. It's confirmed and we have written confirmation. Check 2-3 days prior to rental to ensure things are OK. We are told that our reservation was good but they had no trucks, so we were out of luck. The girl at that outlet was wonderful and spent 20-30 minutes on the phone trying elsewhere to get us a truck. She was successful but we had to drive 50 miles to Renfrew to pick up the truck. The dealer there was good and gave us extra miles because if the increased distance, but we were out the gas driving to Renfrew in my car and driving the car and truck back to Pembroke. Your service to customers stinks. How you can twice book us trucks and let us down, and don't even email us with an update. You should be ashamed of yourselves as a service oriented company. I see you issue this survey to determine if your dealers are doing a good job. Well they are doing an excellent job. You should issue a survey asking how the company fares. It would be a big fat zero!!George B.
Moving Truck Rental in Renfrew, ON at K&P Moving Supplies
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Renfrew, ON K7V2S1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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the location has been shut down for years. nobody told me this when i scheduled my drop off. i was on the phone with uhaul for an hour trying to figure out where to leave the truck but because i returned it after hours it was impossible to get ahold of anyone. this was a nightmare to deal with. how is this location still an option if it has been closed down for years?NICHOLAS L.
Keith always maintains a friendly professional demeanour. He shows sincere interest in the needs of a client and willingly explains what may be best suited to them. I've been doing business with Keith for a few years and look forward to working with him for many more.WILLIAMD M.
Owner was very friendly. As to location address that was WAY OFF!!! Had to rely on help of the locals to point me in the right direction. UHAUL should get their locations up to date! 383 O'Brien rd location has moved OVER 1year ago! It's proper address is 1563 highway 132. I am extremely disappointed in the way uhaul conducts its service and the self serve process is crap and the app is useless!!!Krzysztof T.
Keith is great!Dean J.
Always amazing experience with K&P, my moves always have something go wrong and they are always there to help and fix it lol I won't go anywhere elseKATHYTHERESA R.
The truck smelled bad, it was clean but just. There was a lot of dirt all over the back. You couldn't put anything clean without it being wrapped. There was a layer of dirt and even hay, in the back. The inside was dirty, during covid the doors even had dirt marks from fingers. The floor was dirty. The smell was bad, I reported the rest of my problems. The mirrors would move easy at all. It took over an hour to clean. Mostly because of the smell and my daughter is allergic. I had to bring a separate car for her to help the move. The gas should be at full, because it's far out of town and at 1/4 it hard to get it and not go over. I went over and was almost at half. It didn't start well, it need feathering the gas to get it started. Black smoke, came from truck like it was a Diesel. The key gel out while I was driving and keep driving . It's so lose and not safe, the ignition is so lose it looks like it's going to fall out. The whole Unit not just the black cover. I wasn't happy this time and didn't realize it would have been cheaper to leave the truck somewhere else. I got it early because of weather and it was a small move and cost 304.SANDRAA H.
I have rented there several times at this location and these people are outstanding. Dealing with them is always a good experience. Regards, DTDONALDG T.
No room for improvementfred H.
Very efficient and quick. A pleasure to rent . One thing less to worry about during a move!David C.
Again, no suggestions for improvement. It was an excellent experience.Blaine P.
The online check in for after hours wasn't working Instructions re online weren't clearmandy A.
Thanks Keith (and wife) for excellent, courteous, friendly and helpful service. Your expertise in the products helped us make the right choices and made our move so much easier!Nicole T.
Thank you.ROBERTA C.
Keith gave us an awesome service and we really enjoyed doing business with him.marc T.
Very nice and professional.ANWAR H.
Good service, very courteous and professional.LUC L.
Excellent service, friendly staff, very organized.PATRICE H.
Nothing needs to change the attendant was friendly and very helpful.WILLIAM L.
Maybe better seats in the trucks other than that everything was great. The folks at the Renfrew location were awesome to deal with very friendly and helpful from start to finish. Thanks againfrank D.
Nothing, service was excellent. Lise went out of her way to accommodate all my needs. I would highly recommend this location. Very friendly, courteous and professional. A pleasure to deal with.TERRY S.
All aspects of our experience were excellent..!!MATT Z.
Nothing you can't improve on great.david B.
I've tried multiple times to get you morons to call your client and fix his email address. I'm promised it will happen but then it doesn't happen... So, your actual client doesn't get your emails or his receipts or anything else... it all comes to Chicago... and this guy will never, ever let you know you are failing again... I'm done,Uhaul, well, when I need help, I'll go elsewhere. You can't even fix and email address, how can I trust your equipment?DOUGLAS B.
Excellent customer service would definitely return!Randy F.