The person helping us return was amazing. I think the process set up by U haul needs to be better. If I drop off the keys, someone should be checking the key box and document vehicle return in the system. Without the help of the business owner, we would have been lost with UHaul processes. Overall the whole experience of renting and returning were very good
Vitha K
Empire Fitness
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Richmond Hill, ON L4S1H5
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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the trucks are in the basement so the ramp going up is hard to go up when it has snow or rain. i had trouble going up the slope because it had snow. the attendant was great
Se HThe vehicle did not have snow tires and I had problems getting up a small incline that had snow that fell the night before.
Marc WSo when I got the truck, U-haul system shows there are 3/8 gas left, but there is only less than 1/8 gas there, glad I took the photo when checking out. So after return the truck, I have to called 3-4 times to U-haul, totally more than 1 hour to sort things out. U-haul dealer, like this location, can not really help at all, because error is in Uhaul system.
Li Li had reserved a one way rental on line. the location is hidden in the back and entry underground. onsite we were told to log in by phone but we didnt have a phone able to do that easily. the lady helping told us we needed to return the truck to the same location. we showed her the reservation, which she had, that said it was one way. she called her manager and then i was told to call uhaul because of the issue. i advised, if the issue was between uhaul and the location, why should i need to be fighting for it, and requested staff address the issue and resolve. it took over an hour to pick up the vehicle. the staff there are not affiliated with uhaul it is basically a way for gym to try and stay afloat.
Suzanne S