Back roll up door was sticking and hard to open other than that it was a great serviceNORA S.
Moving Truck Rental in Schertz, TX at Lockaway Storage 3009
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Schertz, TX 78154
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
My reservation was for a 1:30 pm pick up. We arrived about 1:30 pm. There was a sign on the door that said the manager would be back at 1:45 pm. At 1:50 I called the office number to find the representative was eating lunch inside the building. Did I mention we knocked on the door several times. Or maybe that the place is covered with security cameras watching us yet the employee stayed in the break room until we called this wasted at least 30 Minutes of our time. We were already on a tight schedule. No I wouldn't recommend this location.G DREW S.
I would love get Unlimited mileage. It's too expensive to do simple pickup in a neighbouring community and back. If that's not possible 99 cent a mile is too expensive a lower rate per mile would be good as well.Junior W.
I picked my truck up on September 1st. I then turned it in on September 2nd. I was told they would email the receipt. I received it on September 3rd around 1157 am. They charged me an additional $60.00 and said it was late. I guess this is how u-haul makes extra money.Leon G.
How about actually showing up on time when an appointment is made and not giving us broken dollyRonald L.
Customer Service was terrible, was forces to wait outside of Office. The person that was in charge did not care about the customer. Treated me like convict after read my paper of information that I gave her. Was fighting with me about the information that I was given by the customer service personal that I spoke to when making the reservation.Robert G.
I enjoyed being able to pick up my Uhaul contact free. The website was very easy to use and follow along with the prompts.Denise V.
Truck was somewhat clean. Had to sweep out the box before we loaded our stuff but may have been alright for some others. Overall worked out great, no complaints.Wayne P.
Left a few boxes in the back. Asked to throw them away at facility. was told no by rude worker.raymond C.
inventory equipment so each pickup location has it on hand when vehicles are picked up.Paul G.
Truck wasnt cleaned and truck given has a faulty ramp that wouldn't extend all the way out and was difficult to put back in.Paul M.
U-Haul has failed to keep this location properly stocked with furniture pads, dollies, etc... If we hadn't hired moving help we would have not rented the truck because of the lack of furniture pads and dollies.Ian B.
There isn't enough room to pull in an entire U-Haul truck and a trailer without having someone there to actually let you in the gateTammy D.
This place just doesn't really have a lot of room to pull in or park or anythingTammy D.
Location called me twice, sent me a text stating that they couldn't find the key even though I clearly dropped it in the drop-box. A half hour later, they called me to tell me that they found the key.Sean L.
Truck was old and ran like a tank. Passenger side mirror was loose and adjusted with every bump or when the door got closed. Additionally, it felt out of alignment. Finally, the cargo area front left near the attic leaked.Timothy W.
Truck was clean but needs mechanical work. Would not want to take it on a long haul.Howard H.
Staff needs to be trained on customer service and know how to interact with customers. I had a very unpleasant experience, both in person and on the phone. Also, I was told different things , and some things that were unsaid. Bad surprise! Not happy at all.Carmen D.
Although I reserved online and answered a myriad of questions, I was forced to repeat the process again in the office. Why bother online if one must waste time by doing it twice?Barbara B.
Wrong information from the clerk no good instructions just horribleAaron C.
Extremely polite and helpful.Elizabeth S.
Staff was GREAT! HIGHLY recommend. Even left a key in there and they were nice enough to grab it and set it aside. Thanks guys!!!Stanley M.
We had a dolly reserved and when we arrived they didn't have it. The reservation should have been checked ahead of time for us to be notified. Huge inconvenience.Belinda R.
I do not know if improvement is necessary at this time us being totally satisfied with our first experience using U Haul.Barbera F.