The computer system did allow for a week prior reservation through local place of rental. I had to go to uhaul website to reserve vehicle. Uhaul computer system needs to be updated for rental through the place of rental.
William W
BoxDrop Ludington
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Scottville, MI 49454
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- 4.0 Average Customer Rating
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I wouldn’t recommend U-Haul to anyone. Worst online service ever
Carman S1st---We made it clear to the rental person we wanted Scottville Mi. because it was about 18 miles from our lake house. The paperwork stated we should deliver to Manistee, MI. which is 50 mi from our house ( The change was made at the corporate level, the local person agreed and tried to change the corporate chosen drop off place to Manistee). Apparently, the Scottville place had too many rental trucks, so we were shifted to Manistee. This would add about $20 of fuel and a lot of our time including my wife driving to pick me up. Clearly the motive of U-Haul was to have us pay in time and fuel to restock it's vehicle distribution locations at our cost. Was this some new VP's idea to advance up the corporation chain? Fire the person!.. Leonard Beuving
LEONARD JClosest one personnel not much help
MICHAEL CI PAID WHEN I PICKED UP THE TRUCK. I FILLED IT BEFORE DROPPING IT OFF. AND THEN I PAID MORE MONEY AT THE DROP OFF. THEN THIS WEEK, OVER 2 WEEKS LATER YOU ATTEMPTED TO CHARGE MY CARD WITHOUT NOTICE, AUTHORIZATION, OR DOCUMENTATION EXPLAING THE CHARGE. I THINK THIS COMPANY HAS BECOME A GIANT HIDDEN FEE CORPORATE CRONYISM AT ITS WORSE.
Robert O