Terrible customer service with this rental, received a smaller truck than originally booked so it was not big enough for the job that it was required for, which resulted in additional trips to get the job done, which means a larger bill due to the extra kilometres. I picked up the truck on March 3 and returned March 4, as of March 10 we still had not been billed for the rental. I will not rent another truck from this location again. This was the second rental in 6 months and there were issues both times.
Sheri M.
Bristol Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Shawville, QC J0X2Y0
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Customer Reviews
- 2.0 Average Customer Rating
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We were told no charge to pick up truck in Shawville because our prepaid rental wasn't available to us. The charged us $116 and add 50$ insurance, the receipt showed 3/4 of a tank when it was one line over empty.
Sandy D.I was happy with the rental until it came time to bring it back.. It was on a Saturday so the place was closed, when I tried to use the UHAUL app to do my return it would not work (tried multiple times).. I had it back on time, called customer service to tell them what was happening. I got charged $20 on my CC because the app wasn't working and they had to "finish my return" even though I was told I would NOT be charged... To top it off no one seems to know how to reverse that charge... Not happy.
stacey A.Changer d'ordinateur ou de service internet. J'étais supposée bénéficier d'un rabais, car on a dû aller chercher un U-haul deux fois la distance supposée. Et on m'a chargé tout le supplément. Autrement dit, le double de distance et 100 $ d'essence supplémentaire.
Carmen D.Nothing to improve the service was excellent
michel G.