If i had to find something to improve, it would have to do with receiving the van with less than half a tank of gas. I didn't need a full tank but that would have been the ideal way to receive the vehicle.
David L
Image Auto Body Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in South San Francisco, CA 94080
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Customer Reviews
- 4.0 Average Customer Rating
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Terrible. Drop off app didn’t work. Had to call and waited 20 minutes for rep. He down loaded an application to my phone and it just didn’t work. Couldn’t get a location even though I was standing in front of store front. Also I was supposed to pickup truck at Linden street in So San Francisco 2 miles from my house. Instead the day of rental they said I had to go to Belmont to pick up which increased my mileage by 32 miles which you charged me. Not good.
LINCOLN CWas told to drop off vehicle on a Sunday without anyone present, drop the key in the box and no further advise to complete check out on the App to verify the date and time of drop off. End up being charged an extra day of rental since they opened back on Monday to realize the vehicle was parked on driveway. Definitely unhappy with the short directions and being charged an extra day.
Michael LBetter instructions for picking up
NADIM FSurly auto body repair assholes at this drop off site. I don't think there's any help at all. The best part is I didn't need their help. Overall, the affiliate 24/7 business model is flawed. Trucks parked in completely random locations with no help available may help U-Haul save money, but it is a TERRIBLE CUSTOMER EXPERIENCE.
CHRISTOPHER F