Terrible. Drop off app didn’t work. Had to call and waited 20 minutes for rep. He down loaded an application to my phone and it just didn’t work. Couldn’t get a location even though I was standing in front of store front. Also I was supposed to pickup truck at Linden street in So San Francisco 2 miles from my house. Instead the day of rental they said I had to go to Belmont to pick up which increased my mileage by 32 miles which you charged me. Not good.
LINCOLN C
Image Auto Body Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in South San Francisco, CA 94080
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- 4.0 Average Customer Rating
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Was told to drop off vehicle on a Sunday without anyone present, drop the key in the box and no further advise to complete check out on the App to verify the date and time of drop off. End up being charged an extra day of rental since they opened back on Monday to realize the vehicle was parked on driveway. Definitely unhappy with the short directions and being charged an extra day.
Michael LBetter instructions for picking up
NADIM FSurly auto body repair assholes at this drop off site. I don't think there's any help at all. The best part is I didn't need their help. Overall, the affiliate 24/7 business model is flawed. Trucks parked in completely random locations with no help available may help U-Haul save money, but it is a TERRIBLE CUSTOMER EXPERIENCE.
CHRISTOPHER FThe vehicle was disgustingly dirty!!!!! The cup holder was filthy and had hair in it. The front window was filthy so much so that I couldnt see out. And the gas tank was only 1/4 full. I had asked the represenetative if the car had gas and he said its full and was not. I immediately found a gas station to fill the tank and to clean ALL the mirrors and windows. Also, the passenger small mirror was missing so switching lanes was nerve wrecking!! I expected more from Uhaul. Quite disappointed considering how much I paid for the vehicle.
Angella B