They changed my original pickup location without letting me know ahead of time. Had to call someone to pick me up and drive me 15 mins away after the original location figured it out. We had movers waiting on us. The new pickup location they sent us to was closed so I had to call them and explain what happened. The new pickup location did not explain anything about the process of picking up just gave me the code for the key. Since the new pickup location was closed they were unable to give me a dolly so I had to drive back to the original location and wait in line again just to get a dolly. The original location recognized me and asked me what I needed. Knowing this, they should have taken me in front of the line instead of making me wait again. Overall bad customer service. Bad organization and planning in their part. Do not recommend u-haul.
Francisco E
Image Auto Body Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in South San Francisco, CA 94080
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- 4.0 Average Customer Rating
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The app had set my pick up time back by 40 mins. I was late to my event because it wouldn’t upload my ID! it was extremely frustrating. I hope this gets settled soon
CYNTHIA OGreat experience
Darrell DThe location was fine, check in was smooth, the van worked fine and the cab was very clean. The back of the van was dusty, just needed a quick sweep. However, the real issue was that the mileage/gas reading was inaccurate. I refilled the gas according to the suggestions based on the reported gas consumption per mile, but the dial did not reflect this and I was charged a hefty fee despite having replenished the gas.
Alexander SI got charged for a fuel gas tank when I received almost empty
Elsy C