I would have like more accuracy on the initial contract. We told the agent that we lived in Palmetto FL which should have been confirmed by the address on my drivers license. We told her that we could take it to either Palmetto or Bradenton but she entered Palm Coast so ultimately it cost us ~$10 for delivering to a different location.
GEORGE P
We Store It
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Spearfish, SD 57783
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Customer Reviews
- 4.0 Average Customer Rating
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Kaylee's service and her location is excellent, and should be commended. The backend call center support logistics U haul uses with babbling foreigners/foreign born staff is the only big problem with your company that causes strife and confusion, as was the case with my Nov 2024 rental. My 2025 rental with Kaylee was excellent
CHRISTOPHER TNo personnel on hand. No instructions on where to leave the trailer, on a small and sloping parking area. Felt insecure.
DAVID PThe pickup directions were not helpful. There was a large lack of communication.
Mary CWe had issues with the shop not opening when it should and put us almost an hour behind schedule.
FRANK M