Truck was completely on empty for gas, first thing needed to go to a gas station. Reserved a transfer dolly which was not in the truck and when asked the person did not know what I was talking about. Eventually it was figured out and got one. Too much wasted time!
LAURA C
Esso Gas Station
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in St. Catharines, ON L2S2C8
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Customer Reviews
- 2.5 Average Customer Rating
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I booked my rental truck online to saves time but when I arrive the store I was asked to do if again co she cant fond it on her screen so i did it but when shes working on her computer she asked me those informations again and have to take pictures again so I wasted lots of time and ended havinf 2 rented storage. I think the lady was new. They didnt even give any discount for renting the truckfor what happened and for renting the truck for days. So disappointed and wasted lots of time
Jeffrey DThe wraps of rented truck from this location twice, and noticed that their vehicles are pretty old and like other branches. The mileage on this truck is not too high, but it’s really old and though I said it was a clean, but in fact, I found garbage in the car, but I cleaned it myself.
BADER ASadly it was a very frustrating situation the gas station attendant who is also the uhaul employee went home sick. So when I got there to drop off the truck there was no one there to receive the key. This location does not have a lock box so I sadly waited for over a hour and a half because uhaul customer service was not aware of this. After being on the phone for over 30 mins the women on the phone came up with a solution so I could get out of there. After all that the next day I was charged 42.00 dollars in fees. I called I to talk about the fee and was sadly again disappointed with the treatment I received. I filed a complaint on monday, and I'm now happy to say that I was contacted on Tuesday and was pleased with how I was talked to and treated. The gentleman that called was pleasant and respectful. He did make me feel better and I'm happy about that. If Lucy had not been so rude to me I would never have called in to complain. Thank you to Barrie for calling me and making thinks better.
Andrea BMy 3rd rental.....SUPER UNHAPPY. NO CRUISE CONTROL??? I SPRAINED MY RIGHT FOOT BADLY A FEW WEEKS AGO. The cabin was super small. It was torture driving this long trip. Ten hour trip...NO CRUISE. ON A SPRAINED FOOT.
Murray M