The extra equipment that I paid was not inside the truck when I picked up the truck for my moving. Moreover, I received a call from someone from U-Haul (6 months latter) asking me if I still have the extra equipment that was never delivered!Juan Fernando B.
Esso Gas Station
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in St. Catharines, ON L2S2C8
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- 3.0 Average Customer Rating
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Truck was full of dirt, blankets which are supposed to be zipped up were scattered around the back of truck, person at desk could not tell me original gas level when I returned vehicle (due to computer system being down) which caused me to incur an additional $80 in gas charge, customer service provided poor advice on how to handle the issue which caused me to make trips back and forth to the location. Overall, a very poor experience, I will not use UHAUL again and will advise friends/family the same.Derek V.
Complete inspection of truck and record fuel level with each pick up and drop off be honest and respectful to u haul customers.Zienb K.
Through no fault of the location or the attendant, this I was the worst experience I've ever had with uhaul. The system could not find my reservation. Confirmation emails and texts were not being delivered to my contact for 24 hours, so we could not even check in ourselves. I was hung up on by customer service after being spoken to very rudely by your agent. I spent 3 hours in total trying to get my truck. If your system cannot handle same day bookings, you should not allow them. The only reason it worked out was because of the efforts of the attendant at the Esso. I would not recommend uhaul as a company to anyone again.aisha A.
Location had no internet over Wi-Fi and clerk had no data for his private cell. U-Haul app was useless. Took 35 minutes to process my reservation over the telephone. Further, truck fuel warning dash light was on when received. Had to fuel truck just to get it off the lot. I should get a credit for the additional 1/4 tank of gasoline Ieft in it.Peter A.