Complete inspection of truck and record fuel level with each pick up and drop off be honest and respectful to u haul customers.Zienb K.
Esso St Catherines
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in St. Catharines, ON L2S2C8
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- 3.0 Average Customer Rating
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Through no fault of the location or the attendant, this I was the worst experience I've ever had with uhaul. The system could not find my reservation. Confirmation emails and texts were not being delivered to my contact for 24 hours, so we could not even check in ourselves. I was hung up on by customer service after being spoken to very rudely by your agent. I spent 3 hours in total trying to get my truck. If your system cannot handle same day bookings, you should not allow them. The only reason it worked out was because of the efforts of the attendant at the Esso. I would not recommend uhaul as a company to anyone again.aisha A.
Location had no internet over Wi-Fi and clerk had no data for his private cell. U-Haul app was useless. Took 35 minutes to process my reservation over the telephone. Further, truck fuel warning dash light was on when received. Had to fuel truck just to get it off the lot. I should get a credit for the additional 1/4 tank of gasoline Ieft in it.Peter A.
Pick up was great. The young man was courteous and went the extra mile to make sure everything was good. Drop off was a total mess and the young man (different from pick up) made me feel like I was a bother. He didn't even try to help and then charged my credit card instead of taking the cash. If all employees were like the first young man I would go back but because I might get a different employee I will not go back or recommend.deborah K.
Was charged for putting MORE fuel than what I took it at.Christopher S.