All staffs are not accommodating. We came to pick up the truck on time at 9am but they gave us the key at almost 10am. We asked if we can extend the time for return but they gave us the number of U Haul to talk to them. So, we gave them a call and explained our complain. But the girl we talked to said we can't do anything about it but return it no later than 2:15pm and she just dropped the call, VERY RUDE. We paid 1 hour for just waiting.Bea C.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Toronto, ON M6B4C5
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- 3.5 Average Customer Rating
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After reaching the location, loaded all my stuff and then realized that the rear shutter door was jammed and it was full of rust. Tried 15 minutes to close however no success. Called road side assistance, then after waiting for 45 minutes, one guy showed up and eventually got that fixed. I wasted more than an hour which ruined my rest of the day as I reached the location of return really late. I called the customer service to compensate something but I got an email saying I was charged 99$ on my credit card. Totally unsatisfied with the service.Sahil S.
We had a great experience with Vaultra Yorkdale U-Haul. The check-in process was hassle-free and easy, and the staff were very helpful and accommodating. Overall, we had a pleasant experience and would definitely recommend this location to anyone in need of moving services.Aaditya C.
Good customer service, Cindy was very helpful and knows what she's doing and it was fastMary Ann F.
Acknowledge them when they enter your facility. Understand some people may be working within a deadline. Explain and CLARIFY charges - hold put on my account was for estimated Miles when I stated kilometres. Still waiting for charge to come off my account.Giovanni G.