I booked my uhaul 1 week in advance and their system let me reserve the spot at noon on 31st January, but when I got there to pick up my uhaul at about 11:50, they told me they don’t have a uhaul!!! They said I was over booked and that there were more people than trucks booked and that they were just waiting for me ! 1st thing, why were you WAITING!!!! Why didn’t you inform me prior to the booking date if you knew I was overbooked??? Also, when I argued that I should have a truck, the guy said I am just a middle man, can’t do anything about it, call uhaul to fix it! The latest you can get a truck is at 1:30! So I called uhaul and they transferred me to 4 different agents and to each I had to explain same thing!!! When I finally got a hold of an agent, they told me they were looking around the places to find a truck but all of them were in use, and the best one was the one coming back at 1:30!!! Then I had to get that one coz I still had to move, but I asked that I will not pay for it and she replied you must pay to get the truck!!! I asked to speak with her manager but she told me there were none coz it was Saturday and she suggested complaining to customer service later on!!! HUGE SYSTEM FAILURE ON UHAUL’s SIDE!!!! YOU GUYS NEED TO DO BETTER!!! EVERYONE’s TIME IS IMPORTANT AND YOU MUST ADHERE TO RESERVATION TIMINGS!!!
Harsh P
TKO Goods and Apparel
(U-Haul Neighborhood Dealer)
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- 3.5 Average Customer Rating
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Computer /POS / Internet took 10-15 minutes to check each person in, massive delays. Did not get my vehicle until after 11AM despite showing up at 10:15 for a 10:30 rental
Celine BFast, efficient pickup and drop off. Clean vehicle, in great shape, and perfect working order.
Bonnie CI originally was scheduled to move 1/15/26, but was unable to as the U-Haul could not even be accessed within the parking lot, it was blocked in by other vehicles. I then rescheduled my move for 2/23/26, and the U-Haul was not ready for my pick-up time. It took an additional 40 minutes for them to get me the keys, and none of the additional materials I ordered (dollies, furniture pads) were provided. I understand these are subject to availability, however this has contributed to an overall very poor experience, and is leading me to no longer consider U-Haul for my moving needs.
LAURA SNo dolly, trash in cab, tire pressure warnings, no washer fluid, app not accepting photos
VASSELLIS W