Absolutely the WORST experience I have ever had with UHaul. In the many, many times I used vehicles, I have never experienced such horrible customer service (took 35 min to pick up and another 40 min to drop off as the worker kept helping other customers in between and then argued with me about the fuel after when the vehicle clearly leaked the fuel out--about 2 gallons). The truck was dirty at the top (not an issue for me though) and they added a feature that I did not want (Safe Move for an additional $15). Upon return, I put $9.22 in fuel, which leaked out all over the floor and quickly called the worker (same guy). He finally came out and said that I still had to put gas and would get charged. I showed him that it leaked and even took a video. He said, it doesn't matter, that I needed to have the truck filled (I told him this is impossible as it clearly leaked). He called his boss and never came outside. I had to go back inside and he said his boss told him I needed to fill it up and it is separate. I told him I would complain to UHaul and have social media assist or reviews. He said ok. I will never go to this location EVER again.Richard B.
Chevron on Magee
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Tucson, AZ 85741
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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Barely anywhere to parkTracy C.
The lady who helped me was not very nice and didn't know what she was doing. On the other hand, the gentleman that answered my call when I wanted to extend the time frame, he was very nice. In fact he noticed that I tried three different trailers to rent. I was relieved when he said that to make up for the poor service this morning, he would give me a little more time with the trailer. I would recommend this gentleman. He was awesome and a great helpTerri H.
U-Haul truck would not shift into gear easily and we filled the gas back up to the starting point (on the Full mark) and when we dropped it back off, we were told we had to "over fill" it or we would be charged additional money. We have used U-Haul numerous times and have never had any issues till this time. I would not recommend going back to this location.Cheri G.
convenient location and staff was impeccable!Tina R.