Cell service on ATT was weak so self-service pickup was a time consuming chore. The contract person was very kind. However, once again the neighborhood UHaul did not have the reserved appliance dolly. This is the second time this has happened in my past three rentals. My reservation was with the big store on Blanding and I did that to avoid this scenario. Then, UHaul changed my pickup location to a neighborhood provider a few miles away because my reserved pickup location didn’t have a fifteen foot truck. Then the neighborhood dealer harped the truck but not the appliance dolly. All I can say is a reservation is just that. The reservation was made in advance. At a bare minimum UHauk should provide the items that were reserved and it should not be my responsibility to search other dealers for the missing equipment.
MICHAEL L
JSE Auto Care LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Orange Park, FL 32073
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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No staff on site even though it said open at 7am, it opened at 10am
Matthew HOutstanding customer service.
JOE JNothing to improve. They did a great job.
MICHAEL G