Our main concern that's not related to locations is the fact that we were told we'd get 12 miles to the gallon of gas but we got 17 miles which means we put in a lot of extra gas. We were given a $20 (Canadian) credit but put in a lot more than that amount. Otherwise, the truck rental process was good.
LINDA G
Island Afrikan Supermarket
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Victoria, BC V8T4E6
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Customer Reviews
- 2.0 Average Customer Rating
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The shop was supposed to open at 1 PM and that is when I was supposed to pick up my U-Haul and the person who works at the store did not open until 1:30 PM. Then there was a whole issue with the check-in of the U-Haul which further delayed the pick up until after 2 PM.
Andres PThere was no parking lot, no key drop. Staff didn’t know what was going on. Would not recommend.
Ainsleigh HThe uhall was parked on roadside. Then I found out the uhall with 2 parking ticket, so I had to come back to the shop to notify that. Then next time I found the back door locked with a lock and she didn't mention that. So I had to come back to get the combination key. Then I found out that its locked from opposite side (back side on front). There was not enough space to see the combination for the lock (on the front side). So to unlock it I had to use my selfi camera with tiny gap between the lock and the door to see the combination and spend around 10-15 mins to unlock. It was a bad experience for me.
MD UThey didn't know where the truck was, and when there was an issue with the rental they were not around to assist even though it was during open office hours. I would not recommend renting from this location. The truck was also really dirty, nothing crazy but would have been nice if it was swept between renters.
Katherine D