This was an absolute disaster. There was no information as to where to park the van. The location's hours were marked at opening at 10am. Their voicemail to the phone number provided by U-Haul also stated a 10am opening. At 10:30am there was still nobody there. When I called U-Haul, and got disconnected trying to reach a manager, and had to call back, spending 30+ minutes on the phone, I was eventually told to leave the key in the slot. This despite me telling her the slot consisted of a mail slot metallic opening, which had cavity a few inches deep behind the opening. The key had nowhere to go in this slot. ANYBODY could lift the mail slot door and access the key. There were un-housed people around, so didn't think it was wise to just leave the key in that slot, but as I was advised by the supervisor to do so, and I was there 30 minutes after the location's supposed opening, I did so. Also, there were rats scurrying behind the building. Why the U-Haul app suggested I should drop off the van at 7am at this location, when their own information states that they only open at 10am is beyond me. My overall experience with this drop-off was atrocious, and the lack of support, service and overall customer care was deplorable.
Alain D
Island Afrikan Supermarket
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Victoria, BC V8T4E6
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- 2.0 Average Customer Rating
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Our main concern that's not related to locations is the fact that we were told we'd get 12 miles to the gallon of gas but we got 17 miles which means we put in a lot of extra gas. We were given a $20 (Canadian) credit but put in a lot more than that amount. Otherwise, the truck rental process was good.
LINDA GThe shop was supposed to open at 1 PM and that is when I was supposed to pick up my U-Haul and the person who works at the store did not open until 1:30 PM. Then there was a whole issue with the check-in of the U-Haul which further delayed the pick up until after 2 PM.
Andres PThere was no parking lot, no key drop. Staff didn’t know what was going on. Would not recommend.
Ainsleigh HThe uhall was parked on roadside. Then I found out the uhall with 2 parking ticket, so I had to come back to the shop to notify that. Then next time I found the back door locked with a lock and she didn't mention that. So I had to come back to get the combination key. Then I found out that its locked from opposite side (back side on front). There was not enough space to see the combination for the lock (on the front side). So to unlock it I had to use my selfi camera with tiny gap between the lock and the door to see the combination and spend around 10-15 mins to unlock. It was a bad experience for me.
MD U