The gas tank was not full. We had to add $20 and had only driven the truck perhaps 18 miles.David B.
Moving Truck Rental in Victoria, BC at Practicar
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Victoria, BC V8W1J9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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When I arrived at the lot pick up my van I found that there was no key in the lockbox. I had to wait for customer service for an hour and the only advice I was given was to find another U-Haul place in town. I need up having to move all my belongings that afternoon with a much much smaller window of time to get it done. It was stressful. I was only able to get through to customer service hours later.... No a good experience.Laura R.
Tina was amazing. She went above the call of duty searching for a 4 wheel trolley. AMA I got customer service!Deborah W.
Signage on the street would be vastly helpful as there is none visible. Also, the truck was dirty inside and in these COVID-19 times I'd expect it to not be dirty. The agent at the desk was a very helpful and kind lady however.MICHAEL H.
The woman at the counter was awesome...very friendly and helpful. Everything was perfect...and, thanks for just being open????????Daniel F.
Excellent customer service. Listened and was responsive, courteous helpful. I wish I could hire her! She made my day and I will rent from this location again! AngelaAngela W.
Advice and service st pick/up was first classRobert R.
A clean vehicle is always nice. It wasn't bad inside but the outside could have done with a wash. The woman that I dealt with was outstanding, very personable and professional. I don't know her name but she was short with long dark hair.Graham L.
my online and front line experience were good but the connection between the 2 was not. I provided all info online and expected to pickup a set of keys and go; instead i had to do everything all over.BARRY S.
Tina was as helpful as she could be. However, the initial agreement was not honoured by uhaul for a weekly rental and allowed km. You would think by extending your rate uhaul would keep there promise and honor there initial agreement for rate. This just shows the greed of your organization and trying to squeeze every penny they can get unethically. Honor your word and commitments.Mitchell R.
The location and rep was great; the only problem was finding a petrol station close enough to fill up the tank.Hope B.
The lady at the front was very helpful, thank you!SCOTT N.
There was an alert that said engine oil at 0% on the entire time.Nicole G.
Good and competent service on siteOliver S.
I have nothing to complain about and nothing to suggest. It was as close to a perfect experience as possible.Adam K.
Lady at the desk was extremely kind and helpful.Armin B.
Can't remember her name but whoever it was that helped us, thank you. You are so kind and such a ray of sunshine. You deserve a raise. This was our first positive experience with uhaul and we are more than satisfied. Thank u.Eliza L.
Not enough parking spaces at return as other vehicles were parked in spot suggested.Eugene S.
U-haul storage is a joke here in Victoria (first come first serve policy for RESERVATIONS!!!). But Tina at this Practicar location provided the best customer service I have ever had, and I work in customer service. She deserves recognition and I hope u-haul awards it to her.Jennifer T.
Tina was amazing, super helpful and absolutely lovely and easy to deal with. An amazing employee!Jane K.
1. Not everyone has a cellphone with internet 2. Longer opening hours for those who wish to speak to rep in person. 3:00 PM closing in not convenient especially on a Friday.Winston B.
Overcharged and no receipt.Marcus H.
Make sure the vehicle is in proper working order. The truck's alignment was out of and the truck pulled to the right.Richard M.
The service is excellent but the vehicles always seem to be dirty.Lee S.
Great service ??????Gordan C.