Switched my pickup location.wirhout telling me, which added miles for me to pay for. Then new location called me at 415 and said she's leaving because she hasn't had a lunch break but yet they close at 5pm. Wanted me to rush over and pick the truck up. Then charged me an extra day when I returned the truck 1 day ahead of schedule.
TIMOTHY K
Oceana Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Virginia Beach, VA 23454
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Customer Reviews
- 4.5 Average Customer Rating
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The only issue was the door stay on the trailer needed to be adjusted.
ROBERT KI’m writing to dispute the recent $25 cleaning fee and mileage overage charges on my truck rental. When I picked up the vehicle, it was already dirty and the gas tank was low. I made sure to return the truck in the same condition I received it. Additionally, I noticed I was only allotted 35 miles, yet my destination was 48 miles away. I wasn’t made aware of such a limited mileage allowance — especially considering I rented the same kind of truck just a month ago with unlimited miles and in far better condition. Lastly, I returned the truck using the drop box, as no staff were present to verify the condition with me. I kindly request that the cleaning fee and mileage overage be waived, given the circumstances. Please let me know how you will resolve this matter.
MONICA GEverything was great!
PAUL WI did a self drop off. Not very much room to maneuver once you turn into the drop off location. I use to drive Fire Engines, Ladder Trucks and airfield firefighting trucks so it was easy for me but someone else would have struggled
Michael P