I was unable to rent a dolly despite having it be on my order. This isn't an unusual request and the facility. Also, this is the second time I have rented and have been unable to return the truck using the online feature. The verification of location, despite my settings being correct, has never worked.Julie D.
Moving Truck Rental in Waltham, MA at Storage Plus
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Waltham, MA 02453
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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I thoroughly enjoyed our experience with this UHaul location, particularly in working with the store manager, Mailo. Our van was on time, clean and waiting, and even though part of our order was unavailable, he worked with us to find a good substitute. Just a wonderful experience all around, with quick check-in online and an easy return. We'll be using this location - and Mailo! - any time we ever need a U-Haul again! Thanks for a wonderful experience!Katherine V.
It was hard to know where to park. The manager was very accommodating and helpful.Helen L.
The location was closed. There were no signs for parking, no information about rental procedure. Had to use the Uhaul app which had numerous technical errors. After many repeat efforts, it took a remote Uhaul service person 45+ minutes to get me a key. Overall I was delayed by a long, long time.RICHARD G.
Be aware that U-Haul does not do all preliminary vetting prior to the virtual truck check-out process. The check-out process took 40 minutes and they will call your alternate contacts prior to using the truck. This has to be done on-site and the 40 minutes was included in the total rental time. In the future, I would show up 45 minutes early if you feel you need the entire rental time.Eric B.
This may not have been the locations fault but my reservations have been canceled and I was not notified. I had to make a new reservation. Luckily the truck I had reserved was still there. Also some of the equipment that I had requested such as a hand truck was not available at that location. However the location did allow me to use a furniture dolly free of charge so I do appreciate that. The employee who works with me was very helpful.Matthew E.
No one was at the location, then when I called I was on hold for almost 20 minutes; no one ever picked up, had to use online chat function. When returning, the first step in the instructions says â€œput keys in orange boxâ€. The second step says to take a photo of the odometer and gas gauge, but you can't do that if you already put your keys in the box. So, both pick up and drop off were complicated, confusing, and took too longTimothy S.
For a last minute rental this could not have gone any better.Patrick O.
From the checkout process to getting everything right with the moving truck, the staff here was fantastic.Patrick O.
Great friendly customer service.James K.
Has to be easy when you have international driver license. And the truck wasn't clean when I took it, when I let you know in my return back, you were charging me $25. Was ridiculous because I used the truck for a few hours. And I didn't do it I was like that. But about everything else, was perfect.Debora G.
Overall good in and out service. Van was dirty and due to the times we are in, I really did not appreciate peanuts and hair inside the Vans driving area. Otherwise good.carlos C.
Our contract was for a 9:00 a.m. pickup. Person did not even arrive to open the U-Haul store up until 9:25. No apology or explanation given. This was very inconvenient for my plans. I had also paid for a utility-dolly. There was no dolly available when I asked where it was? I want my $10.00 credited to my account. Made the items we were moving much more difficult without the dolly.Eileen H.
Arrived to find out â€œmy reservation had been removedâ€â€”site worker had no further info. He clearly didn't understand your policies either. I have since learned that we were in the wrong showing up 36 minutes not within 30 min of our reservation time, but that took three additional phone calls with 15 min+ wait times to find out. In the end, we got a truck. We moved what we needed to move. The man at the site helped us. But we already had a bad taste in our mouths and then your return system did it work and neither did your chat help. In fact, this is tour first reach out to me despite my requests (multiple) that uhaul respond to me. So am I likely to recommend uhaul Again? The jury is still out. My truck was fine, your customer service on the ground came through in the end despite not having our truck, your phone team was great, your chat help was nonexistent. I'll give you a solid â€œ go In with your eyes openâ€ and â€œdon't expect Too muchâ€Patricia U.
Great jobNORMAN N.
Excellent no complaintsLois B.
Better customer serviceDan L.
The attendant is excellent proficional. Em 5 minuts I got the car.Elienson S.
know more information about the movers, thanksKamal K.
The online/after-hours vehicle return process needs to be fixed. When I tried to return the van I rented after hours, I tried to complete the online steps for returning a vehicle after hours. I couldn't give my location on Chrome even after I explicitly gave Chrome and the UHaul page permission to access my location, so I installed Firefox. I could now give my location, but now I couldn't upload a picture, even though I was perfectly able to take pictures through the browser. So I called customer service, but they were "all busy assisting other customers" at 11:30 PM on a Saturday, so after ten minutes of waiting, I called roadside assistance, who attempted to transfer me directly to a customer assistance agent, but somehow the audio coming through to me was a combination of both the UHaul hold music *and* the roadside assistance agent talking at the same time, which made everything unintelligible. I never even got to talk to a customer service agent, as my phone died while I was waiting to be transferred. Also, I rented a dolly alongside the van I rented, but the location UHaul sent me to to pick up the van (Storage Plus) didn't have any UHaul dollies. It was only through sheer luck that the owner of Storage Plus was willing to let me borrow one of Storage Plus' dollies. Otherwise I wouldn't have been able to move what I needed to move, and I probably would have needed to go to another UHaul location just to pick up a dolly.Nicholas M.
This location has very few vehicles. The equipment is always dusty or dirty.Tanisha D.
The vehicle had a fuel tank 3/4 full when I picked it up and didn't have the time to go through the Covid-19 restrictions and let the attendant know. I filled it up before dropping off.RICHARD JAMES R.
the process to get the keys to the truck was a real pain.to return the truck was almost as bad.the, inside floor of the truck was not clean and covered with dirt.Howard L.
Van was not ready when we arrived. Had asked for dollys and when we got there we were told they did not have them. This is crucial for a move so we had to go to Home Depot and purchase.Robert F.
The instructions that you needed to use an ap wasn't clear. Also that there was a cleaning fee.MARY L.