We were given a truck with no working AC to move across the desert in 90+ degree weather. We were also told that our "closest" drop off location was an hour from our destination. We later found out that was not the case and there was one in our town and many more close by. Spent hours on the phone with customer service so I didn't need to drive 2+ hours to drop off with 2 young children/babies and they said there was nothing they could do because another family needed the truck (the truck with no AC.....?) When returning the truck, we went "over on miles" even though we literally only drove from the pick up location to our home to unload, and then to the drop off location. No sort of compensation for giving us a truck with no AC to be driven 15 hours IN THE DESERT.Brianna H.
Moving Truck Rental in Washington, UT at Towne Storage Washington Dam
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Washington, UT 84780
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Steve was awesome, very courteous and helpful. I will definitely rent from here again. Thank you.RONALD G.
No improvements necessary. Customer service at this location was superb! Young man was helpful, courteous, and efficient.Tony J.
Great customer service. Thank you.ROBERT E.
Great customer service!Ronald B.
Great job... The guy in the office was fantasticCharles B.
Truck was dirty, they charged me 20.00 dollars for fuel usage, I drove only 8 miles. They said it had half a tank, it was less than half and I get charged for that.TRAVIS C.
Clean the truck! Inside and out. Thanks.David W.
Was told I could drop off anyone at the drop off location with no problem. Location had no uhaul signage, and I got charged an after hours return fee. That was never explainedclint A.
The man at the rental facility was AWESOME! The network was down and not accepting Credit Cards. Yet this person found a way to help us and have us out the door in 15 minutes. GREAT GREAT EXPERIENCE!eric M.
The Uhaul representative misread the fuel gauge and I forgot to check it myself. I only drove the truck 17 miles and put 2 gallons of gas because I figure that would cover the gas cost. I had to drop the truck off and leave and I ended up getting charged an extra $16 for 4 gallons of gas. The truck was also dirty inside.Alexi P.
I was helped by a gentleman name Rick, he was very easy to work with and made the whole process quick and easy Top notch customer service from Rickrandy Z.
Pick the truck up with a fuel tank and drop it off with a fuel tank. Doing so with a half tank is nothing but guess work!Jerry S.
Rick was a terrific help. I would recommend Rick at this location any time. The truck was clean and ready to go.Kelly T.
very nice and professional. Great over all experience.Jeremy P.
This place is spot on. Rick, who I worked with is a great guy. Honest and on point. The trucks were clean the spaced for storage even better. As long as I live in Southern Utah and in the Washington area I will use this Town and Storage. Well done!Chris T.
Please check the windshield wipers to make sure they are still serviceable. Ours had to be changed when we reached our destination.Glenda P.
Rep was efficient.Russell W.
Initially, I had chosen a drop-off location which was literally less than two blocks from my new home. I was called and told that I was going to 'have' to drive another 44 miles (88 miles round trip!!) to drop it off as somehow there was a "mistake" in allowing me to choose that first drop off location. I adamantly refused to be forced to add mileage which could have been used against me, as well as having to find a ride to return to my home (when I am new to this town and do NOT know people!!!) or add to my expenses to have found LYFT or UBER. The woman to whom I spoke was quite unhappy at being told that I was not going to drive that additional distance and was rather condescending about finding an alternative. Granted, this alternate drop off location was much more reasonable than the 44-mile one-way drive, but I should NOT have been essentially "punished" for someone else's *lack of planning* when it came to accepting vehicles. Fortunately, I was able to find a ride back to my home.SANDI M.
This location also was supposed to be open until 6pm. I arrived at 5:30 pm and everything was locked up with a sign saying they would be back at 9. I wasn't sure I was doing the mobile return correctly or if I was parked in a correct or secure spot. They didn't have any signs or anything around so it took me 45 min to figure everything out and cost me more on my Uber, Terrible experience start to finish. Would like to talk with a supervisor ASAP my phone number is 435-764-7373Ashleigh C.
Someone had smoked in the truckChristy D.
Nicest guys you'll meet. Very helpful. Smooth check out.Kelly B.
Un excelente servicio ......Alejandro P.
A total wonderful experienceDAVID W.
Sue and Rick are amazing at Uhaul! The service was great! The truck was clean and worked great! I refer whoever I can to them. Two thumbs up!Justin R.