I had a mobile pickup so I didn’t need to speak to anyone. I got there at 7:30am and the lockbox didn’t work. The guy who worked there saw me on his ring cam and said he doesn’t leave the keys in the boxes overnight. He showed up at 9am and I told him which truck I was assigned and he didn’t even have the keys. They were with the previous renter. And somehow I still got charged in full for this rental. And then had to rent from somewhere else 4 hours later so my whole trip was delayed. I need a full refund please and this place needs to be shut down. It has only one star reviews on its Google page. I wish I saw those first.
Alexi P
TAT Auto Spa
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Westchester, IL 60154
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Customer Reviews
- 2.5 Average Customer Rating
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Truck battery was dead they said they were going to replace the battery but they jumped started it when I dropped the truck off in Moline,IL they said this truck should never been given to me it made noise all the out there sparks were coming out of the engine arei will never go there again maybe uhaul peroid
William NThe pickup was not properly documented and I ended up getting over-charged $400.
John RTire was flat. Quality control.
Jason SPoor from the start. Seemed put out we were there. First thing out of his mouth is that he is locked out of the system and looked at us. I said we need the trailer so then he called someone. We paid and then he made my 69 year old husband pull the trailer to the truck hitch. He wasn’t sure how to hook up the lights and then sent us to a different U-Haul to hook up the chains as he did not know how. Only good thing about the experience is he made sure the trailer lights worked once hooked up.
Debbie B