The location is filthy dirty and not well maintained. The moving equipment that we ordered was not available on-site and were still charged for it.
Samuel I
Boulevard Bp
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Wilmington, DE 19801
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Customer Reviews
- 2.5 Average Customer Rating
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It took 2 hours to pickup the truck! I arrived at noon, as I was told, but didn't have the truck until 2 pm! The employee seemed uninformed. When neither my phone nor my friend's allowed us to access and upload my driver's license, she had no suggestions about how to proceed (except to ask a stranger to do it for me if that customer's phone happened to work as ours did not). The employee told us, several times that the recommended procedure "worked for everyone". When my friend told her that repeating that phrase implied that we were not people, since it didn't work for us, she did stop using that phrase. She did not suggest we try downloading the uhaul app to upload the license. She could not tell me where the closest wifi was available so my phone without a data plan could upload the photo. It was very frustrating, in part because she was the only person working, so every time someone wanted to buy a lottery ticket or a pack of chips or cigarettes, I had to wait again. Also the lock on the back of the truck was very stiff, so it took me several minutes of resetting the combination, jiggling the lock, and swearing to get it off. She did not explain that I had to return the truck by 1:30 on the return date to avoid an additional fee. She did not mention that the phone number she told me to call to find out where to return the truck would not be answered after 7 pm, and was not a Delaware area number, so I had to talk to someone else. She did not mention that if I did not scrub down the cab of the truck I would be charged a $25 cleaning fee, even though I swept out both the back and front of the truck. Since I was there for so long, she had time to tell me. She did email the contract, which I could not view without a data plan.
Linda GEverything was great
JANIE KImprove service delivery so the check in time is more efficient.
Patricia WThe employee did nothing ask me to take pictures of gas and miles. This person then over charged me for the cleaning but never check the vehicle before renting. They need more training at that location.
Eric B