Pickup staff was less than attentive, rude and added charges to the bill that were not required/requested.
CHRISTOPHER C
Starlight Variety
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Woodstock, ON N4S1E9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The man behind the counter was rude and unprofessional. When we went back in and explained that the parking break was stuck, he said it wasn't his problem and we needed to call Uhaul. My partner spoke to a lovely gentleman named Ryan. After talking with my partner it was determined that the parking brake was in fact ceased and that we needed a Uhaul mechanic, IF they could find one. At this point we're already an hour behind schedule. Approximately 90 mins after the mechanic being contacted we were finally on the road. In all honesty I would think that somewhere Customer Service would want to ensure a great review and perhaps offer us a discount for the inconvenience and late start to our moving day. But in the end, no apologies were made by the man at Starlight and no discounts were offered. To say I am extremely disappointed would be an understatement.
BRADLEY DI waited for almost an hour for the guy to sort my reservation. I’ve never had such a poor experience. he had to cancel my reservation because their system wouldn’t work properly. which then cancelled my previous discount provided because they allowed me to rent a 10 foot truck which they didn’t have so Uhaul offered me a 15 foot at the same price. So once he finally was able to book me a new reservation he couldn’t find the key for the truck for about 15 minutes. So that was amazing. The truck had 8 miles of fuel left when I got in it and I left it at 30 miles remaining which I’m sure I’ll never see back. All around terrible experience.
JORDAN BGreat cx service
Pargat SBe sure that renters actually realise that the Woodstock Dundas Street rental location has changed. It used to be at a Shell station, 200 Dundas. It recently changed to another location about 6 blocks further along Dundas Street .. a bit confusing.
James S