Customer Reviews for Madison Park Shell
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Madison Park Shell
Truck bed was dirty. Did not have queen size mattress bags. Definitely inconvenient for the clerk to have to deal with me.
Manager of location was abrasive on phone, and did not ask me to verify mileage when I left. When I returned, having driven approx 30 miles, was charged for 88. Manager was aggressive, rude, and unwilling to admit that starting mileage had been misrecorded. Will not rent from him again.
Wash the inside of the truck windows. It was so streaky it was difficult to see.
Booking time was incorrect as booked with your central booking agent. Had to wait an hour to ensure that the other renter did not show. No effort to fix things. Difficult to book directly with yr sites online.
For a one-man operation running a gas station/convenience store and U-Haul rental, this was pretty efficient. Online reservation worked well but was a little hard to navigate between picking the vehicle I want and finding the best location (near where I needed it versus near my home) and checking availability and rates. Several times I got the "You already have a Uhaul 10' truck in your cart, do you want to remove it and replace it with this one?" That seemed odd, since I was only probing different locations and not changing my vehicle. Time to check out at Madison location was 5 or 10 minutes with very little waiting.
The manager was helpful, fast, and allowed a later return than the store could handle.
This is the 3rd time I have rented from this location. It is so easy and the folks are very pleasant!!
The only issue I has was when I returned the UHaul. The person taking the return had not been trained on the process. Eventually I was able to return the truck but he had to call the owner in order to complete the transaction.
Stop advertising a $19.95 rate (or whatever it is). Sure I read the small print, but when was said and done it cost me $58 for a 2 hrs trip. The rate painted on the side of the van is false advertising.