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ELIZABETH J | Overall ExperienceSelf Storage Units in Hendersonville, TN, 37075
U-Haul Moving & Storage of Hendersonville
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Storage Customer Reviews
- 4.5 Average Customer Rating
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How U-Haul Reviews WorkIn business things will happen. I spoke with the front desk and told them I was done with my unit. The next month I got debited again. I call the store and they corrected it. These things will happen it’s how they handled it that made the difference
Charles B | Overall ExperienceGreat workers in the store 👏 👍
Kim D | Overall ExperienceStaff was courteous and helpful. Went out of their way to make sure I was taken care of.
Bernard N | Overall ExperienceGreat services
EDDIE B | Overall ExperienceSome of the staff were just “doing their time” and not very helpful each time I inquired by phone about the broken elevator. I expect a business I plan to use to be more pleasant and at least seem like they want my business. Just answering the phone by saying “Uhaul” or just “hello” doesn’t do it for me. How about “Good morning, this is John with Uhaul, how may I help you?”. The Manager we dealt with in the store however was excellent and very professional and apologized for our inconvenience.
Sarah S | Overall ExperienceI didn’t like that more than one person would be using the elevator and the doors at the same time slow us down a lot waiting on elevator 15 to 30 minutes sometimes
Angela F | Overall ExperienceVery pleased.
Garrett R | Overall ExperienceAll the staff friendly and helpful.
JOHN O | Overall ExperienceFix the damned elevator! I had to pay extra for my movers to haul heavy objects up 3 flights of stairs. Also I was told that I could not unload my POD after move-in. Brodie was exceptionally nice and helpful. The second unit I rented will be cancelled as I am a 72 year old woman who had brain surgery last Ict. I am really tired if encountering people with no brains!!!!!
pamela a | First ImpressionsI was stuck upstairs for an hour, the office wouldn't answer the phone. They knew i was upstairs and they kept walking past the elevator knowing i need it to get down. I am battling cancer, i started having trouble breathing. I finally had to call 911 and the rescue department called uhaul told them to get me down. I am extremely angry..
Harry B | Overall ExperienceVery smooth move in !
Denise C | First ImpressionsI’ve never dealt with more inept or incompetent staff in my life. I will give the manager grace since he’s on vacation, but the present staff (Shelby & Aubrey) were beyond unprofessional. Despite warning Shelby that I was recording, he continued to call my son names such as “a fkn r*ta*d”. I also emailed the assistant store manager, Corey, but have not heard back from him, either. Corporate forwarded my complaint to DM Daniel Mercer, whom I left a voicemail with.
Jill R | Overall Experience