Customer Reviews for AAA Clearwater Storage Depot
(U-Haul Neighborhood Dealer)

41 reviews

6026 W Clearwater Ave   Kennewick, WA 99336

(509) 396-6935

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(509) 396-6935

6026 W Clearwater Ave
Kennewick, WA 99336

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

They need to have cruse control but other then that it was very easy to drive

patrice M. 
Rating:
5.0

Front driver tire was low at 15psi. Should be at 90 cold. The reservation was made more than 2 weeks in advance for pick up in Hermiston, no communication to different and when we got to the pickup location (after driving 35 miles) told that they had no truck for us and it was moved to another location 35 miles away. We had a moving crew waiting over 1 1/2 hrs while we had to drive over an hour round trip and rent the truck. The renal fee was higher than the reservation told us $128 in the reservation and charged us $144.59.

Randall D. 
Rating:
5.0

Customer did not leave a comment.

Rosemary V. 
Rating:
1.0

Get a new lock, the lock wouldn't open with code, you have to adjust it to a different code in order for it to work. Made us late for our movers because we had to spend 20+ min fumbling with this lock.

Sydney S. 
Rating:
3.0

Ensure that the battery works.

Kevin T. 
Rating:
5.0

Customer did not leave a comment.

Woodrow O. 
Rating:
5.0

Customer did not leave a comment.

james L. 
Rating:
1.0

I was stranded at a gas station due to a dead battery had to wait over an hour for a jump and missed my deadline for my storage unit that day and couldn't access it till the following day.

Jason Y. 
Rating:
5.0

Customer did not leave a comment.

Gerald G. 
Rating:
5.0

Customer did not leave a comment.

james L. 
Rating:
4.0

Uhaul drop off check in did not work.

Robin D. 
Rating:
4.0

Truck was not clean and the whole thing was a nightmare to try to get the truck the company was supposed to be open according to there business hours and there was no one there to help in person or over the phone. Even threw the uhaul website, app, or even your 1800uhaul number I ended up having to stay at a hotel that night. Because I couldn't get into the truck till an hour before my storage unit closed. I won't go threw that again and will not be Recommending U-Haul to anyone

Nicholas S. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS AUSTIN F. 
Rating:
5.0

The person who helped us was very professional and on top of it. Moving isn't real fun, but he made things positive and he was so friendly.

Melissa G. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Lew R. 
Rating:
5.0

Customer did not leave a comment.

Rachel S. 
Rating:
5.0

Customer did not leave a comment.

Ramiro C. 
Rating:
5.0

Friendly, polite, and always present.

ALLEN T. 
Rating:
2.0

Attendant was rude and not helpful!

Carlos S. 
Rating:
3.0

Customer did not leave a comment.

Saxon M. 
Rating:
4.0

Staff were friendly and helpful, exactly what I look for when doing business with a company.

Susan M. 
Rating:
5.0

Get more trucks

JOEL Y. 
Rating:
5.0

Customer did not leave a comment.

PETER HANS B. 
Rating:
5.0

Everything was perfect. Thank you so much!

Alisa C. 
Rating:
1.0

This drop off location was not on the contract that was originally signed. Poor communication relaying change in drop off location. Dropped off at this location because a text said so and drop off app would only work at this location. Charged an extra day because someone along the way changed it to 0900 and I did not choose that time. Feel like I deserve my $80 back as the poor communication delayed my time and locations were changed on multiple occasions without my knowledge or approval. Made my life more difficult. Dissatisfied.

KEVIN JOHN B. 
Rating:
5.0

Customer did not leave a comment.

LISA G. 
Rating:
4.0

Customer did not leave a comment.

KRISTINN D. 
Rating:
5.0

The couple that we dealt with were very very informative very professional and I would highly recommend renting a unit and or a U-Haul from this location! Have nothing but positive things to say about them

Keith D. 
Rating:
3.0

Representative did not appear to want to process the turn-in in person at that time but wanted us to us the drop box. Representative was visually irritated with us for insisting that the turn-in be completed with us present.

Debbie J. 
Rating:
5.0

Customer did not leave a comment.

Linda F. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY A. 
Rating:
5.0

Customer did not leave a comment.

Marlene H. 
Rating:
1.0

Location help was amazing, the way you guys bill is horrible

Taylor R. 
Rating:
1.0

I took us 1:30 to get into the truck. We were told that the word to open the lock would be text to us and it was not. Had to talk to 4 people at U-haul before we could get in. Left our out in the cold in more ways than one. NO we will not recommend you and we will not be using U-haul in the future.

Deborah B. 
Rating:
5.0

Customer did not leave a comment.

Angela B. 
Rating:
3.0

I would never recommend u-haul, Not there storage services or their equipment neither their u-haul trucks due to the fact that they will and always have added extra hidden fees and unexplained fees to your bank account

Cynthia M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT JOHN S. 
Rating:
5.0

Customer did not leave a comment.

MARILYN M. 
Rating:
3.0

Leave political views at home

GREGORY S. 
Rating:
5.0

Customer did not leave a comment.

Amanda M. 
No reviews have been submitted for this location.

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