Customer Reviews for Jim Campen Trailer Sales
(U-Haul Neighborhood Dealer)

1,176 reviews

14 Airport Rd   Arden, NC 28704

(828) 684-3388

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(828) 684-3388

14 Airport Rd
Arden, NC 28704

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Manager was very nice and accomodating

Shakil A. 
Rating:
5.0

Customer did not leave a comment.

Bailey M. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
1.0

I would comment if I thought it would make a difference. U haul is too big for my experience to matter.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
4.0

Customer did not leave a comment.

Ronda P. 
Rating:
5.0

It was great experience. It was quick. They knew what I needed and it was done. I also highly recommend the creating committee.

greg P. 
Rating:
1.0

This guy claimed I returned the truck late which I actually returned a day early and attempted to charge me for an additional day. I returned the truck with just over 3/4 full,but he charged me for fuel. Rip off artist

David H. 
Rating:
5.0

Customer did not leave a comment.

Cameron F. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
1.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Nothing

LARRY R. 
Rating:
3.0

Customer did not leave a comment.

Debra H. 
Rating:
4.0

Customer did not leave a comment.

Amanda R. 
Rating:
4.0

Customer did not leave a comment.

Jerald C. 
Rating:
5.0

Customer did not leave a comment.

Tim C. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
3.0

Truck was dirty. Did not start without a jump. Was not given any instruction on dashboard use.

Patricia N. 
Rating:
5.0

Customer did not leave a comment.

Jeremy S. 
Rating:
4.0

Customer did not leave a comment.

Amy D. 
Rating:
5.0

Everyone was so helpful and they were super busy so I really appreciate it thank you so much I will definitely be a return customer ;)

KATIE B. 
Rating:
1.0

The truck had pallets and what looked like cat litter in the back. The pics showed the outside. They were non communicative with the drop off location about having left the back in such bad condition. I had to dispose of the pallets to avoid a fee at drop off. Very poor customer service. Would never return there.

Laura R. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
4.0

Jim Campen location did great. Unfortunately I had originally reserved a trailer at another location (Travel Plaza) and when I arrived at the scheduled pick up time they were closed, despite it being during published business hours. I had even confirmed the day before with them. Jim Campen saved the day.

Michael R. 
Rating:
4.0

Customer did not leave a comment.

Kevin L. 
Rating:
3.0

Customer did not leave a comment.

ezequiel I. 
Rating:
5.0

In and out in no time. No surprises. Great experience.

DOUGLAS B. 
Rating:
5.0

Excellent customer service. When we move again, it will be with U-Haul.

Debra F. 
Rating:
5.0

Customer did not leave a comment.

Erik M. 
Rating:
5.0

Honestly, from both Uhaul locations to the unit obviously having been cared or, I am left impressed by the quality of service we received.

Ian M. 
Rating:
3.0

First trailer had electrical problems second trailer had fender damage rear assembly damaged in the worn tire

Mark R. 
Rating:
5.0

I always use this Uhaul location. The staff is beyond friendly and ready to help you.

Christopher C. 
Rating:
5.0

I book the night before the pick up and they have truck that is clean and ready to go. The associates also make the visit very short and sweet to check out.

Nada R. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
3.0

Customer did not leave a comment.

Nancy P. 
Rating:
5.0

Customer did not leave a comment.

Millie T. 
Rating:
4.0

Customer did not leave a comment.

Michele B. 
Rating:
2.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Eric G. 
Rating:
5.0

Customer did not leave a comment.

Howard Z. 
Rating:
3.0

Customer did not leave a comment.

DAVID J. 
Rating:
3.0

I understood that my ubox was going to be stored indoors. It was not and contents had some internal moisture. Thankfully, I did not have the wood container. No fault of Jim Campen-they don't appear to be equipped for inside storage and I'm not sure how that location was selected by Uhaul.

Nancy B. 
Rating:
3.0

Customer did not leave a comment.

David B. 
Rating:
3.0

I was charged for the dolly but didn't use it.

CHESTER S. 
Rating:
1.0

I did not use UHaul and do not know how you got this email address your records show a Matthew Goldsmith order 96141918 used this service. My name is not Mathew Goldsmith. You should check your records more carefully in the future.

matthew G. 
Rating:
3.0

Customer did not leave a comment.

Adam S. 
Rating:
5.0

Very nice people

Sharon A. 
Rating:
5.0

Nothing. Got in, dropped unit off, and left promptly.

brad S. 
Rating:
5.0

Customer did not leave a comment.

John O. 
Rating:
5.0

The employees are so nice!

Alison S. 
Rating:
3.0

The were very friendly & polite.

ESPERANSA A. 
Rating:
4.0

Customer did not leave a comment.

Robert P. 
Rating:
3.0

I was wrongly connected to a ubox contract purchase, so I can't say Uhual did a good job in that arena, but the person I spoke with on the phone was nice and said he'd fix the problem(find the right owner and get the bill off my account since it's not me). It's been a day and I haven't been called back, but I trust he'll get to the bottom and inform me. That's been my experience.

jessica M. 
Rating:
4.0

Very difficult to get out of this location. Heavy traffic. Not sure what could be done to improve.

GARY V. 
Rating:
2.0

The staff at the location where my Uboxes arrived were unfriendly, confused the fact the dates, the fact that I have to unload them with telling to load them. Took them 2 hours to find although called 3 times in advance, central phone number, traffic control and the location. Called to clarify multiple times to clarify and today, 3/2 - 4:08pm EST the customer service I called instead to help me out he just hung up on me.

Marinela N. 
Rating:
5.0

Customer did not leave a comment.

CARDINA C. 
Rating:
5.0

Well taken care of trucks. Good boxes too.

MALLORY C. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Natalie S. 
Rating:
4.0

Customer did not leave a comment.

Jamie A. 
Rating:
5.0

This was a substituted drop off location. When I tried to deliver the trailer at the location I selected, the location was closed and no one would answer the door. The manager, who acted drunk, finally told me through the door to come back in two hours. Then the manager then told me I could not leave the trailer there. He suggested I leave the trailer down the street and tell UHaul where to pick it up.i called UHaul's 800 number and they told me they couldn't do anything. When I called another UHaul number, they directed me to this location, who preformed professionally and very well.

PAUL H. 
Rating:
4.0

Spray a little wd40 on the ratchets for the straps. But it wasn't anything I wasn't used to so no biggie. It worked perfectly.

ROBERT H. 
Rating:
4.0

Customer did not leave a comment.

James Q. 
Rating:
4.0

Online, it told me I would be paying around $45, plus the .70 something cents/mile. That made sense. However, including gas (which for whatever reason cost $25, even though I did not use $25 worth of gas) my total was around $200. Would not recommend due to the price. Also, it turns out I could have just put the two pieces of furniture I needed to transport in my car, but I thought my roommate and I would be buying more, but we did not. RIP to my wallet. The workers are very nice, so thank you so much for that. The process was quick and easy, too!

Alexis E. 
Rating:
2.0

Customer did not leave a comment.

Sharon B. 
Rating:
3.0

Customer did not leave a comment.

ADAM E. 
Rating:
3.0

The truck was not clean. I returned it in the same state as when it was picked up but I was charged for returning it in the same condition

JASON J. 
Rating:
5.0

The phone app is very difficult to maneuver.

Brett F. 
Rating:
5.0

Customer did not leave a comment.

BRUCE K. 
Rating:
4.0

Customer did not leave a comment.

BENJAMIN F. 
Rating:
5.0

Customer did not leave a comment.

Isaac S. 
Rating:
5.0

Customer did not leave a comment.

DAVID J. 
Rating:
3.0

Charge less.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

CLINTON P. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
4.0

Nothing. All very good.

Diane A. 
Rating:
4.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

Customer did not leave a comment.

Denise H. 
Rating:
5.0

Jim Campen Trailer Sales is fast and efficient handelers of the U-boxes. I highly recommend this place for U-box service.

William L. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Kate W. 
Rating:
5.0

Customer did not leave a comment.

Brett F. 
Rating:
1.0

No customer service at all. Ordered truck online and had to wait for 5 minutes while someone was on the phone. No attempt at all, even just to tell me "I'll be right with you." Another worker came in and I had to ask him for my key. Again, no customer service at all. Barely said a word to me. This is the worst Uhaul experience I've ever had (and I've rented at least a dozen times). You should choose your partners more carefully. This location is terrible.

Patrick D. 
Rating:
3.0

The truck i got was muddy and dirty from the time i picked it up.

Marcus C. 
Rating:
5.0

Customer did not leave a comment.

Laura L. 
Rating:
5.0

Customer did not leave a comment.

JOHN J. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER M. 
Rating:
3.0

Truck air conditioning did not work. Many, many issues with check in. Folks were nice but Mia-represented where I could drop the truck off in Naples. They said I could drop off anywhere which was not true. Very poor customer service on both ends.

PATRICK M. 
Rating:
5.0

Everyone was very helpful and the whole process went smoother than hoped for. Thank you!!

JOHN P. 
Rating:
3.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
4.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY L. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
3.0

Jim Campen Trailer Sales was great, as a location. My impression of U-Haul as a company, however, is very low, because of the way their app works. It's just not very well designed. And after booking to pick up my truck in East Asheville the system rerouted me to pick it up and drop it off in South Asheville which added 9 miles one way to my journey. U-Haul charges by the mile, so this added over $20 to my bill. Patently disingenuous maneuvering which takes advantage of the customer.

John H. 
Rating:
5.0

great customer service and the most adorable and well behaved canine companions/co-workers!

Jennifer G. 
Rating:
5.0

Customer did not leave a comment.

Nancy R. 
Rating:
5.0

We originally didn't rent from this location. This location was 10 miles out of our way. This is a U Haul issue not Jim Campen. We got our location moved twice.

JEFFREY H. 
No reviews have been submitted for this location.

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