Customer did not leave a comment.Guy D.
Customer Reviews for Extra Closet
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person who checked me back in on Saturday afternoon didn't seem well equipped to handle the task (she had to â€œborrow a phoneâ€ to complete the return after I left); otherwise, everyone else was very pleasant and efficient. The cargo van was clean, had a full tank of gas and was ready when I arrived to pick it up.carol S.
Great crew. Very efficient and personableRobert B.
Thanks for hooking up and connecting the trailer to my car. Made it so easy. I also appreciated the tips about insurance for the trailer. No worries up to the value of the trailer ($5,000).John H.
Nicole was very helpful.Jaroslav H.
The U-Haul app is terrible. It takes too long to use, doesn't like to recognize the drivers licenses unless redo it 5-10x and if you don't have wifi or a strong cell signal you can't rent a truck. Why do you have stores and employees if I have to do 95% of the check out process on my phone? Tell those who designed this disaster to actually try to use it to rent a truck.Joe M.
Customer did not leave a comment.Richard H.
Customer did not leave a comment.Joshua H.
Customer did not leave a comment.Paul R.
Thank You guys!richard C.
Customer did not leave a comment.Susan A.
Customer did not leave a comment.ROBERT B.
My complaint is with U-Haul (The on line reservations center) not the vendor.The vendor gets an A on all your questions.The on line service gets a zero.I made my reservation three days in advance to save time ( according to U-Haul)! On the day of my pickup I was informed,my reservation was purposely overlapped with a prior reservation.I arrived at 8:30 am and was told I would have to come back around 11am to (SEE IF THE CUSTOMER WOULD BE BACK BY THEN) I returned but the previous customer had not.I was offered I much smaller uinit which made my job much more difficult. I am not at all happy about this.You stated (The on line service is suppose to save time) I guess not .What do you think you should do to compensate me?David R.
Incredibly kind and helpful staff! I went out of my way to use their service due to their helpful attitude and service. I would recommend this UHaul site to anyone.Laura P.
Don in particular was one to go out of his way to make sure everything was in good order and helpful in hooking trailer up to my vehicle. Communication was fine with the office. Equipment was in good working order as I had a distance of around 1200 miles to tow trailer. Everything went well without any hitches.gregory D.
Randy&SHANNA WERE BOTH GREAT PEOPLE TO WORK WITH. Would definitely recommend this location to anyone.Ron B.
Nothing the staff was extraordinarily helpful.KEVIN G. D.
Randy was wonderful and so polite, The young lady in the office and older gentleman were so helpful to all my questions and needs, great team , I'm using them again in a week, used Penske the first time and no one got out of there chair to show me or help me and returning it the man was so hateful to my son!Kelly N.
Customer did not leave a comment.Todd W.
Customer did not leave a comment.Paul J.
answer thew phone when i callpete B.
Customer did not leave a comment.JOHN W.
Customer did not leave a comment.Adam S.
Customer did not leave a comment.GREGORY E.
The truck was so low on fuel that within two blocks of leaving the rental location the warning bell on the dash sounded, forcing me to put $30 of gasoline in the truck just to use it. The AC didn't work on the 95 degree day I rented the truck. The rental personnel were apologetic and courteous.Gerald S.
The hood was not closed properly when truck was picked up. Had to immediately pull over on an Interstate highway in heavy traffic to close. Hood could of detached and caused several accidents. U haul would of been held liable for millions!!bruce F.
Customer did not leave a comment.Melvin L.
Great peopleSalvatore P.
Great guys, no improvement neededKim C.
Shannon is Amazing, always above & beyond!!!!Jamaar S.
Customer did not leave a comment.Veronica R.
Customer did not leave a comment.dennis S.
service was good, I think I've used them 2 or 3 times in the last 3 years.Gary N.
Great location. Excellent facilities and customer service !Rick B.
All ok, very helpful.Peter F.
Customer did not leave a comment.Darryl H.
Amazing customer service, all the staff awesome! best U-Haul center in S.W. FL by far!Carter S.
It took me a couple phone calls to U-Haul to arrange a pick up at this location. Originally they wanted me to pick up at a location that was 30 miles from where I needed it. When I knew all along that this location was only about a block from the storage unit I was moving my belongings from. My suggestion, is to allow a more comprehensive selection of rental locations.Darryl D.
great folks there... great service!Harold S.
Customer did not leave a comment.Dorsey B.
Customer did not leave a comment.Gregory M.
Customer did not leave a comment.KEN L.
I've been dealing with uhual for 25 years and no one has given me service and amazing customer service like Dave and Randy at Warfield ave they are really keeping that place together I give them ten stars for there customer service they deserve raises from the owners.dave V.
I had to change my drop off location online. I had so many issues doing this. I got transferred three times, was on hold for a total of 80+ mins and when I finally got someone to help me the woman said "give me a min please" put me on hold, then dropped the call. I had to go back into the queue, wait another 30 mins before being helped. Extremely frustrating experience that makes me not want to use UHAUL again.george K.
Returned my phone call quickly and saved me from throwing my bike in the back and riding home. Great location, quick and friendly. They were a big help.PHIL S.
Customer did not leave a comment.Susan S.
eager to helpjeffrey S.
Customer did not leave a comment.John M.
Rep had a family emergency and had closed and just left. He saw me turn in at the corner, and turned around and came back to check me in!gary M.
This location is super friendly. I wouldn't use another.SUZANNE C.
Easy and efficient service, I would go there again.Marcia B.
Awsome staff friendly and helpful 🙂RUSSELL M.
Customer did not leave a comment.RICK H.
Faster process!Peter A.
Very impressed with the manner in which I was treated, Everything was explained very clearly., I have used U-Haul several times in the past but I think my experience here at Extra Space in Venice Fl on Warfield Ave was the best.Steven S.
Only suggestion I could make, is make more U-Haul locations like this one they are locals, friendly, ready to help and hustle to take care of you. 10/10 full stop.michael S.
No improvements needed staff was more then excellent amazing service.they want above and beyond to help especially Dave and Randy they were terrific.dave V.
Customer did not leave a comment.darrell I.
Customer did not leave a comment.Calvin C.
Customer did not leave a comment.Deborah L.
Stay consitent.John B.
Customer did not leave a comment.brian M.
Customer did not leave a comment.Pat S.
Nothing the lady was nice and quick on helping us.Kenneth D.
Customer did not leave a comment.Maxwell C.
Customer did not leave a comment.jim S.
Customer did not leave a comment.Alexander M.
Customer did not leave a comment.Alyce J.
Customer did not leave a comment.Greg B.
Customer did not leave a comment.Cindy F.
The people that manage the location are excellent and great to work with.Rodney G.
Customer did not leave a comment.CHARLES M.
Always the BESTMANFORD J.
I tried using UHaul after using 2 other companies. By far, this was the best. The men working there were nice and professional, and the van itself was clean. I will definitely recommend UHaul to everyone!!Karen L.
Storage lot was gravel with low spots. Water had accumulated and was muddy. Clean suv got dirty.WALTER B.
Randy was very helpful and kind, a gentleman.gay C.
Customer did not leave a comment.Deborah S.
It was so fast and easy. I definitely will use this location again.deborah O.
Great experienceRichard L.
Customer did not leave a comment.John S.
Customer did not leave a comment.Tamara B.
Customer did not leave a comment.Ed W.
Customer did not leave a comment.SPENCER C.
Not a thing. They were fast, efficient and nice.kim T.
The guys were extremely helpful! Highly recommend this location and definitely will gladly choose them again if needed.Samantha G.
Quick. Went in said I was there. They said pull around back. The guy unhooked my trailer and I was gone in 5 min. I didn't have to do a thing.DAVID A.
Quick and efficientJoseph M.
U-Haul Truck Share 24/7 app did not work at my pickup time of 7:00 am. I tried calling U-Haul but the hold-time was very long and I didn't get to talk to anyone. This was very disappointing and frustrating because I had to wait until 8:30 am when the U-Haul store opened to get my truck. As a result, this delayed my move by almost 2 hours. I was trying to do the move in the morning because the day heats up fast in Florida. The Extra Closet staff explained that the U-Haul app has not been working lately and this has happened before to other customers. I suggest that U-Haul fix the app and actually re-engineer the entire U-Haul Truck Share 24/7 process to make it easier, smoother, and more reliable.Steven R.
Customer did not leave a comment.Chad H.
Also helpful about instructions on returning when they were closed over the holidayDavid L.
Customer did not leave a comment.Kim K.
Customer did not leave a comment.Jamaar S.
The gentleman that helped me and provided me with excellent customer service. There was a problem with my reservation and he was able to correct it and get me headed in the right direction. Thank you..David L.
We good employeesguillermo M.
Excellent customer service and then some!betsy R.
Customer did not leave a comment.RICHARD F.
Excellent customer service.Marylee G.
Very respectful staff. Will recommend this facility to everyoneJAMES R. | Overall Experience
Used this storage unit for many years and always clean and bug free and temperature well maintained. Very reasonable priced.HERBERT J. | Overall Experience
Staff is great! Rocko is great. Please give Rocko a raise.MICHAEL T. | Overall Experience
The staff at The Extra Closet of Venice is fabulous! They were always available to answer any questions we had and we never had any issues of any kind. The facility is a little rustic, but we did not feel like they cut corners on service and felt our "stuff" was always safe. We utilized the unit for 4 years and they were helpful finding what we needed. We also rented a truck for our move and the staff went above and beyond to help us set that up. Thanks to all!ERIN D. | Overall Experience
Customer did not leave a comment.James H. | Overall Experience
Customer did not leave a comment.JON B. | Overall Experience
Thank you for the 20+ years!!!LISA & BILL C. | Overall Experience
Nice storage facility. Very friendly & helpfulConnie D. | Overall Experience
Customer did not leave a comment.Joyce S. | Overall Experience